Customer Service & Admin Support Officer
- Ongoing full-time opportunity
- Office based front line customer service
- Located at Young NSW
- Salary starting from $73,522 per annum + super
Riverina Local Land Services are looking for a switched-on office all-rounder to provide professional front line customer service and administration support for the regional team and its customers.
As a Customer Service and Admin Support Officer you will be responsible for a variety of customer service duties including but not limited to addressing customer enquiries, records management, data entry, office administration, word processing and will be required to:
- Provide a consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required),
- Manage customer information to ensure confidentiality, accuracy and integrity.
- Provide feedback and information to contribute towards an ongoing improvement in customer and administrative service activities.
As well as this you will also be required to provide accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.
About You
As you can see this is a hands-on role best suited to someone with a proactive team player attitude. You’ll be busy and be a front face for the Riverina LLS team.
You’ll need to have strong, professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers.
Previous experience in a customer service-related position or an office administration role would be a plus and a strong understanding and a passion for technology would also be a benefit in the role.
If you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!
About Us
Local Land Services (LLS) was established in January 2014 to provide quality, customer focused services to landholders and the community across New South Wales. This is an Executive Agency related to the cluster. It provides quality, customer focused services to landholders and the community across New South Wales. This regionally-based organisation brings together a wide range of service and advisory functions including agriculture, biosecurity, natural resource management, land management, biodiversity, emergency services and private native forestry.
Applying is Easy
If this role sounds ideal to you, please submit your resume and a cover letter (of ideally no more than 2 pages) outlining how your skills and experience match what we are looking for. We will then get back in touch after the closing date.
For more information on the position, you can download the role description or contact Debbie Wickes, Customer Service Coordinator on 0429 210 668 or via email at debbie.wickes@lls.nsw.gov.au
Closing Date: Sunday 20 April 2024 at 11.55pm
Additional Information:
The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.
Diversity and inclusion are core values of the Department of Primary Industries and Regional Development. The Department of Primary Industries and Regional Development is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.
If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed below for a confidential discussion.
About us: Together, we are DPIRD
The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.
Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.
The department brings together:
- Local Land Services
- NSW Resources
- Agriculture and Biosecurity
- Fisheries and Forestry
- Regional Development and Delivery.
With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.
Learn more about the benefits of joining our diverse and talented DPIRD team.
