• Full Time, 35 hours per week
• Temporary – 12-month vacancy
• Location: Orange, NSW
• Clerk Grade 9/10 – Salary starting from $125,693.00 + super and leave loading

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve. We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.

About the role

The Senior Program Officer manages and coordinates the development, implementation and evaluation of complex programs to achieve program outcomes and support the achievement of organisational objectives.

We are looking for an individual who can:

• Review of complex applications and claim requests submitted by applicants and provide recommendations to inform decision making within required timeframes against eligibility criteria, and policies and responsible lending standards.
• Identification and case management of suspected fraudulent application and claim requests, providing information and details to the Manager
• Draft correspondence relating to titles and securities assessments, applications and other variations; and prepare information and reports for presentation to RAA and DPIRD
• Apply responsible lending standards when assessing and recommending terms and conditions based on type and value of assistance and liaise with client financial institutes to gain consent for the relevant documents. 
• Maintain and enter accurate data into the RAA databases to inform decision making
• Provide accurate and timely information and advice to applicants and clients as to status, conditions, and/or variations on applications, and resolve issues including customer complaints

About You

To be successful in this role, our ideal candidate must:

• Be open, honest, prepared to express your views and willing to accept and commit to change
• Have demonstrated clear communication skills and be able to tailor communication to diverse audiences
• Have a strong understanding of best practice lending concepts, policies and processes
• Be able to assess and understand complex financial assessments in relation to loan applications
• Ensure staff understand expected goals and acknowledge staff success in achieving these
• Identify resource needs and ensure goals are achieved within set budgets and deadlines
• Use business data to compile program reporting and program process outcomes
• Identify and implement process and program improvements.

Applying is easy!

Submit your current Resume/CV and a Cover Letter (max. 2 pages) outlining your relevant skills and experience, and why you’re our ideal candidate.

If you’d like to know more about the role, please click here to view the role description.

For a confidential discussion about this opportunity, Justine Rumble via justine.rumble@dpird.nsw.gov.au or 0427 663 936

Applications close: Sunday 15 June 2025 at 11:55pm AEST

The team is also recruiting for an Assistant Program Officer (Clerk Grade 5/6), if this is of interest, please click here to view the details.

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.

What to expect next

Once you submit your application, you’ll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment. Reference checks will be conducted for candidates progressing to the final stages.

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process.

About us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

  The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Learn more about the benefits of joining our diverse and talented DPIRD team.

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.