• Exciting opportunity for a tech-smart Team Leader to join our dynamic ICT team
• Drive system optimisation and innovation as part of ongoing digital uplift
• Fixed Term 12-month role with ongoing opportunity for the right candidate
• Hybrid work environment– location negotiable across regional NSW
• Advisory & Technical Grade 7 | Salary starting from $129,464 to $142,665 PLUS super and leave loading.

About the Role

As the Team Leader ICT Systems and Support, you'll manage the daily operations of Local Land Services’ ICT service desk and bespoke business systems. You’ll ensure systems run securely, efficiently, and in alignment with ITIL v4 principles and compliance requirements.

This hands-on leadership role is responsible for incident and problem management, system optimisation, vendor coordination, and lifecycle support of critical applications. You'll also contribute to system enhancement projects and lead a small support team to deliver high-quality, customer-focused ICT services across the agency.

• Lead the ICT help desk and make sure issues are resolved quickly and professionally
• Support and improve key business systems to keep them running smoothly and securely
• Guide and mentor a small ICT support team to deliver great service
• Work with vendors and teams to manage system upgrades and fixes
• Keep documentation and support records up to date and easy to follow
• Help plan and test disaster recovery to keep systems prepared
• Assist with setting up and rolling out new applications across the business

About You

You're a skilled ICT leader who thrives in a dynamic support environment and enjoys mentoring others. You understand the importance of compliance, service metrics, and user satisfaction. You work collaboratively, adapt to shifting priorities, and are comfortable making decisions that balance technical best practice and business needs.

To succeed in this role, you’ll bring:

• Experience leading an ICT help desk or support team, ideally in government
• Good knowledge of ITIL v4, SLAs, and service workflows
• Strong leadership and clear communication skills
• Experience managing business systems, vendors, and service improvements
• Ability to juggle priorities and meet targets
• IT qualifications (or similar experience), ITIL v4 certification, and a current NSW Driver’s Licence

About Us

The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is to protect, support and develop our primary industries, mining sector, and regions. 

The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service. 

We have nearly 5,000 employees, with almost 80 per cent of us living and working in regional NSW. 

Applying for the Role

Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role.

For more information about the role, please click here to view the role description

Additionally, if you would like to hear more about this role, please contact Caroline Jones, Senior Manager ICT Solutions, caroline.a.jones@lls.nsw.gov.au.

Closing Date: Sunday 12th October 2025 @ 11.55pm AEDT

What to Expect Next

Once you submit your application, you’ll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment.

Reference checks will be conducted for candidates progressing to the final stages. 

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process. 

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist.

Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.

Why Work for Us? 

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community. 

As part of our team, you will be able to: 

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy. 
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team. 
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you. 

We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. 

Additional Information
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve.

We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.