Provide high-quality front-line customer service and administration support and triage customer enquiries on a wide range of agricultural, natural resource management, biosecurity, emergency management and other emerging issues for the Central Tablelands Local Land Services regional team and its customers. Ongoing full-time position, located in Mudgee NSW.
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- Ongoing full-time position*
- Location – Mudgee NSW
- Salary starting from $75,728 pa + super
- Grow your career!
Central Tablelands LLS region is located in central NSW and covers an area of approximately 31,365 km2. It includes the major towns of Bathurst, Blayney, Cowra, Lithgow, Molong, Mudgee, Oberon and Orange and falls predominantly within Wiradjuri Aboriginal country. The region is home to over 156,000 residents and is home to a diverse range of industries including the major retail centres of Bathurst and Orange, the major university city of Bathurst and major mining operations. Check out the amazing living destinations, events and things to do on your weekends when living in the country.
We are looking for a switched on office all-rounder to provide professional front line customer service and administration support for the regional team and its customers. This is an office-based role, based in the Mudgee Local Land Services office.
As a Customer Service and Admin Support Officer you will be responsible for a variety of word processing, records management, data entry, office administration and customer service duties and will be required to:
- Provide a consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required),
- Manage customer information to ensure confidentiality, accuracy and integrity.
- Provide feedback and information to contribute towards an ongoing improvement in customer and administrative service activities.
As well as this you will also be required to provide accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.
For more information on the role you can download the role description or reach out to Renee Muller, Leader Business Services on 0491 230 732 or via email at renee.muller@lls.nsw.gov.au.
About You
As you can see this is a hands-on role best suited to someone with a proactive team player attitude. You’ll be busy and be a front face for the Central Tablelands team.
You’ll need to have strong, professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers.
Previous experience in a customer service-related position or an office administration role would be a plus and a strong understanding and a passion for technology would also be a benefit in the role.
If you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!
Applications Close: Monday 8 September 2025 @ 11:55pm AEST
Together, we are DPIRD.
The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.
Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.
The department brings together:
- Agriculture and Biosecurity
- Regional Development and Delivery
With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.
Learn more about the benefits of joining our diverse and talented DPIRD team.
Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.
Additional Information
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months.
If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed below for a confidential discussion.
