• Temporary Part Time role until June 2026 (Thursday & Fridays) with the potential for extension
• Location – Cooma NSW
• Salary starting from $84,659pa
• Build strong relationships with the community & landholders in South East NSW

About the Role

The Customer Service & Administration Officer provides high quality administrative, front-line customer services, and triages customer enquiries on a wide range of agricultural, natural resource management, biosecurity, emergency management and other management issues within the responsibilities of Local Land Services.

We are looking for an individual who can:

• Provide a consistent high-quality front-line customer service including initial advice, information, guidance, escalating and redirecting issues as required
• Manage customer information to ensure confidentiality, accuracy and integrity
• Provide receivable services including cash receipting, debt management, raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures
• Provide a range of administrative services, including but not limited to records management using computer systems, routine correspondence, and procedural improvement to support the effective operation of the local team

About You

To be successful in this role, our ideal candidate will have the following:

• Exceptional attention to detail
• Clear and professional communication skills, both written and verbal
• A genuine passion for delivering outstanding customer experiences
• A collaborative spirit, contributing positively to a supportive team culture
• Ability to think independently, with the ability to manage multiple priorities in a fast-paced environment.

Applying for the role

All applications must be submitted online and should include your current resume and a cover letter outlining your suitability for this position.

For more information about the role, please click here to view the role description

Additionally, if you would like to hear more about this role, please contact Jacqueline Holland, Team Leader Business Services on 0428 087 942

What is the Process?  

The process starts with you submitting your application. Once your application has been received, you will receive an email confirmation and further correspondence when the role advertisement closes. 

You might be asked to attend an interview (either via video, over the phone or face to face) and complete a written or other assessment task.

Closing Date:  11:55pm Sunday, 11 January 2026

Please note that DPIRD will be closed during the period 25 December 2025 to 11 January 2025 (inclusive). Recruitment process will recommence in January 2026.

Recruitment Adjustments 

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion