• 38 hours per week
• Ongoing full time
• Location: Glen Innes, Inverell, Tenterfield, or Armidale
• Administration & Clerical Grade 4 | Salary from $84,659.00 plus super and leave loading

About the role

The Customer Service & Admin Officer provides high quality administrative and front-line customer services, and triage customer enquiries on a wide range of agricultural, natural resource management, biosecurity, emergency management and other management issues within the responsibilities of Local Land Services.

We are looking for an individual who can:

• Contribute to the team and mentor other team members, participating in projects, ensuring information and knowledge shared is current and accurate to enhance the information services provided to customers, and assist in supervising the team’s service delivery where appropriate
• Provide a consistent high-quality front-line customer service including initial advice, information, guidance, escalating and redirecting issues as required, and manage customer information to ensure confidentiality, accuracy and integrity
• Provide receivable services including cash receipting, debt management, raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures.
• Provide a range of administrative services, including but not limited to board support, records management using computer systems, routine correspondence, meeting and event coordination, and procedural improvement to support the effective operation of the local team
• Collect and compile data to support information flow and inform decision making and to enable an environment of continuous improvement
• Provide feedback and information on customer service activities and manage feedback and complaint resolution processes
• Support the local area to implement plans, designed to engage with customers, and enhance the understanding of the functions of LLS
• Fulfil identified roles in biosecurity emergencies in local and state levels operations as directed by appropriate delegated managers

About You

To be successful in this role, our ideal candidate will have the following:

• You’re passionate about delivering excellent customer service experiences
• You have hands-on experience with accounts payable and financial tasks
• You’re flexible and open to travel as part of a dynamic regional role
• You collaborate well with diverse operational teams to achieve shared goals 

Applying for the role

Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that addresses the following questions:

1. Tell us about your experience working across teams and how you manage competing priorities.
2. What financial tasks have you performed (e.g. invoicing, accounts payable)?
3. How do you ensure records are accurate, up to date, and handled confidentially across different systems?
4. Share your experience supporting stakeholder meetings, including preparing materials and taking minutes.

A downloadable copy of the role description is linked below for your reference.

Role Description LLS Grade 4 Customer Service & Admin Officer LLS-HRBP Ref INT17 219530 (1).PDF

Additionally, if you would like to hear more about this role, please contact Alina Hodgson, Team Leader Customer Service, Mobile 0427 891 569, alina.hodgson@lls.nsw.gov.au

Closing Date: 11:55pm Sunday, 10 May 2026

What to expect next

• You’ll receive a confirmation email  
• We’ll review all applications once the ad closes  
• If shortlisted, you may be invited to interview on Microsoft Teams or in person
• Further assessments will follow (e.g. written task, skills test, psychometric test)  
• Reference checks will be completed for final candidates   
• The preferred candidate for this role may be required to undergo reference checks, a national police check, pre-employment medical assessment and/or other assessments as required.  
• A talent pool may be created for ongoing and temporary roles of the same type that may arise within the next 18 months.  

You can email us at talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.

About Us

The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is to protect, support and develop our primary industries, mining sector, and regions. 

The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service. 

We have nearly 5,000 employees, with almost 80 per cent of us living and working in regional NSW. 

Why work for Us?

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community. 

As part of our team, you will be able to: 

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy. 
  
  
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team. 
  
  
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you. 

We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We’re all about ‘having a crack’.

Additional Information
Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve.

We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.