- Clerk Grade 5/6, salary starting at $99,938 + super & leave
- Location: Orange NSW
- Talent pool process for upcoming opportunities
About the Role
As an Assistant Program Officer within the NSW Rural Assistance Authority (RAA), you will play a key role in delivering financial assistance programs that support rural communities. You’ll provide high-quality customer service, assess applications, and ensure compliance with policies and responsible lending standards. This role requires agility and collaboration across teams to maintain seamless operations during high-demand periods.
What You’ll Do
- Assess and review complex applications and claims against eligibility criteria and program guidelines.
- Prepare reports, draft correspondence, and manage variations to funding deeds and securities.
- Identify and escalate suspected fraudulent applications.
- Liaise with financial institutions and stakeholders to ensure compliance and security requirements.
- Provide accurate and timely advice to clients, resolving issues and managing complaints.
- Maintain data accuracy and manage competing priorities under tight timeframes.
What We’re Looking For
- Strong attention to detail and ability to interpret policies and guidelines.
- Excellent communication and customer service skills, including managing sensitive or complex enquiries.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Sound understanding of financial processes and responsible lending practices.
- Proficiency in using technology and digital tools to deliver efficient outcomes.
If you’d like to know more about the role, please click here to view the 
role description.
For a confidential discussion about this opportunity, please contact Amanda Piper, Manager Customer and Programs via amanda.piper@raa.nsw.gov.au or 0428 723 646.
Applying is Easy!
To apply, please submit a copy of your resume (approx. 4 pages) and a cover letter (approx. 2 pages) that tells us about your relevant skills and experience and how these make you an ideal candidate for this role.
What is the process?
The process starts with you submitting your application. Once your application has been received, you will receive an email confirmation and further correspondence when the role advertisement closes.
You might be asked to attend an interview (either via video, over the phone or face to face) or complete a written or other assessment task.
Application Closing Date: Sunday 22nd March 2026 at 11.55pm
Recruitment Adjustments
If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.
About Us: Together, we are DPIRD
The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.
Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.
The department brings together:
- Local Land Services
- NSW Resources
- Agriculture and Biosecurity
- Fisheries and Forestry
- Regional Development and Delivery.
With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.
Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.
Learn more about the benefits of joining our diverse and talented DPIRD team.
Role Description
