• 35 hours per week
• Temporary until 31 August 2026
• Location: Taylors Beach
• Clerk Grade 3/4| Salary from $84,659.00 plus super and leave loading

About the role

This role provides frontline customer service for enquiries related to marine parks and aquatic reserves, while supporting the effective administration of permits, correspondence and records.

It involves processing applications and referrals, drafting accurate written communications, and managing a variety of administrative tasks such as mail handling, document management, website updates, purchasing, invoicing and revenue tracking.

The position also assists with the administration of assets including vessels, signage, moorings and equipment, and contributes to community engagement, education activities and advisory committee support.

Key responsibilities include:

• Deliver frontline customer service by handling enquiries about marine parks and aquatic reserves, escalating complex issues when needed.
• Process and manage incoming correspondence, permit applications and referrals across relevant systems and channels.
• Draft and maintain accurate correspondence for permits, renewals, reports, notifications and reminders in line with departmental requirements.
• Perform a range of administrative duties including mail handling, records and document management, website updates, purchasing, invoicing and revenue processing.
• Support asset and equipment administration such as vessels, signage, moorings, markers, stock control, servicing and procurement activities.
• Assist with community engagement, education initiatives and activities for advisory committees.

Applying for the role

Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role.

For more information about the role, download a copy of the role description linked below

Role Description - Clerk 3-4 - Senior Customer Service Officer - Reform & Engagement

Additionally, if you would like to hear more about this role, please contact Jenny Weingott on 0497 801 508 or by email on jenny.weingott@dpird.nsw.gov.au 

Closing Date: 11:55pm Monday, 20 April 2026.

What to expect next

Once you submit your application, you’ll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment.

Reference checks will be conducted for candidates progressing to the final stages. 

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process. 

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist.

Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.

Additional Information
Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve.

We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.