• Ongoing full time opportunity, 35 hours per week
• Location: Willing to consider candidates across all NSW locations. Preference will be given to candidates based regionally, with a focus on Queanbeyan, Armidale, Dubbo and Coffs Harbour 
• Clerk Grade 9/10 – Salary range $129,464 to $142,665pa plus super and leave loading 

About the Role

As the Leader, Compliance Systems & Accreditation Programs, you’ll lead a customer-facing service delivery team that supports regulated businesses, certifiers and stakeholders by providing timely, high‑quality advice and efficient program administration. You’ll set the standard for responsive service—ensuring enquiries are triaged effectively, commitments are met, and stakeholders receive clear, consistent guidance in line with legislation, policy and departmental expectations.

You’ll oversee the day-to-day delivery and continual improvement of compliance systems and accreditation programs, using data, trends and feedback to strengthen regulatory practice and improve the customer experience. This includes establishing practical procedures, service standards and performance measures (including KPIs), and translating insights into improvements that enhance transparency, consistency and turnaround times.

In a high-volume environment with competing priorities, you’ll guide your team to deliver quality outcomes, manage sensitive or complex matters, and build strong working relationships across internal business units and external partners—ensuring the team is known for professionalism, reliability and customer-focused service.

About You

As our ideal candidate, you will bring:

• Proven people leadership capability – you coach, support and performance-manage a service delivery team to achieve timely, high-quality outcomes and meet service standards.
• Strong customer service mindset – you design and improve processes around customer needs, communicate clearly, and ensure stakeholders receive consistent, accurate advice within agreed timeframes.
• Sound regulatory/program expertise – you confidently apply legislation, policy and procedures, balancing risk, fairness, transparency and practicality in day-to-day decisions.
• Data-driven improvement skills – you analyse trends, workload and customer feedback to identify issues, improve turnaround times, and lift quality and consistency of service delivery.
• Exceptional stakeholder engagement – you build trust, manage expectations and resolve issues constructively with diverse internal and external customers in a complex environment.

Essential criteria:

• Current NSW Driver License and the ability and willingness to travel.

About the Team

The Licensing and Programs Branch sits within the Agriculture and Biosecurity Division and plays a key role in protecting New South Wales’ agriculture, food systems, and natural resources. The branch coordinates policy and operational advice across intergovernmental agriculture and biosecurity forums and administers a diverse range of licensing and accreditation programs.

These programs support animal welfare, biosecurity, food safety, industrial hemp, and the poppy industry, ensuring regulatory frameworks are implemented in an effective manner, aligned with community and industry expectations. The branch works closely with government agencies, industry stakeholders, and other regulators to deliver outcomes that safeguard public confidence and support sustainable primary industries.

Applying for the Role

Apply online by submitting:

• A current resume (max. 5 page)
• A brief cover letter (max. 2 pages) outlining your relevant skills and

For more information, please refer to the role description or contact Adam King, Manager Regulatory Business Programs, adam.j.king@dpird.nsw.gov.au, 0467 855 270.

Applications close: Thursday 14th May 2026 11.55pm AEST

Recruitment Adjustments 

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed for a confidential discussion. 

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

Most of our people live and work in regional NSW, ensuring DPIRD is embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months. 

The successful applicant in this role may be required to undergo a police check, health assessment and/or other assessments as required.