About the Role
The Senior Customer Service Officer provides frontline customer service, administrative and operational support as part of a small team delivering operations for the Batemans and Jervis Bay Marine Parks.

This is an Identified role under the Section 14d of the Anti-Discrimination Act 1977 and as such Aboriginality is an essential requirement of the role. Aboriginal identified positions are developed where Aboriginal identity, cultural knowledge or connections are a genuine aspect of the role.

About You

As our ideal candidate, you will:

• Have great people skills with a commitment to customer service
• Be a highly organised office all-rounder with experience in finance, record keeping and preparation of correspondence
• Enjoy working as part of marine park operational team across NSW
• Ability and willingness to travel for work purposes.

Applying is easy!
Submit your current Resume/CV and a Cover Letter (max. 2 pages) outlining your relevant skills and experience, and why you’re our ideal candidate.

If you’d like to know more about the role, please  click here

For a confidential discussion about this opportunity, please contact Norm Lenehan on 0419 354 727 or email norm.lenehan@dpird.nsw.gov.au. 

Applications close: Sunday, 14th June 2026 at 11:55pm AEDT.

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone can thrive, reflecting the rich diversity of the communities we serve. We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to apply. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.  Learn more about the benefits of joining our diverse and talented DPIRD team.

About Us

Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

  The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information
The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

DPIRD is committed to providing an inclusive candidate experience and through the Disability Confident Recruiter program, identify and remove unintended barriers for candidates.