• 15.2 hours per week
• Temporary Part Time (Monday & Tues) until March 2028
• Location: Goulburn, NSW
• Administration & Clerical Grade 4 | Salary from $84,659.00 plus super and leave loading

About the role

The Customer Service & Administration Officer delivers friendly customer service and administration support across agriculture, biosecurity, emergency management, and natural resource management services.

We are looking for an individual who can:

• Provide a consistent high-quality front-line customer service including initial advice, information, guidance, escalating and redirecting issues as required
• Manage customer information to ensure confidentiality, accuracy and integrity
• Provide receivable services including cash receipting, debt management, raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures
• Provide a range of administrative services, including but not limited to records management using computer systems, routine correspondence, and procedural improvement to support the effective operation of the local team

About You

To be successful in this role, our ideal candidate will have the following:

• Exceptional attention to detail
• Clear and professional communication skills, both written and verbal
• A genuine passion for delivering outstanding customer experiences
• A collaborative spirit, contributing positively to a supportive team culture
• Ability to think independently, with the ability to manage multiple priorities in a fast-paced environment.

Applying for the role

Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role.

A downloadable copy of the role description is linked below for your reference.

Role Description - LLS Grade 4 - Customer Service & Admin Officer.pdf

Additionally, if you would like to hear more about this role, please contact Jacqueline Holland, Team Leader Business Services on 0428 087 942

Closing Date: 11:55pm Sunday, 7 June 2026

What to expect next

• You’ll receive a confirmation email  
• We’ll review all applications once the ad closes  
• If shortlisted, you may be invited to interview on Microsoft Teams or in person
• Further assessments will follow (e.g. written task, skills test, psychometric test)  
• Reference checks will be completed for final candidates   
• The preferred candidate for this role may be required to undergo reference checks, a national police check, pre-employment medical assessment and/or other assessments as required.  
• A talent pool may be created for ongoing and temporary roles of the same type that may arise within the next 18 months.  

You can email us at talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed above for a confidential discussion.

About Us

The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is to protect, support and develop our primary industries, mining sector, and regions. 

The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service. 

Most of our people live and work in regional NSW, ensuring DPIRD is embedded in the regions we serve.

Why work for Us?

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community. 

As part of our team, you will be able to: 

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy. 
  
  
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team. 
  
  
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you. 

We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We’re all about ‘having a crack’.

Additional Information
Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve.

We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.