• Ongoing full-time opportunity
• Hybrid work environment on offer – location negotiable across regional NSW
• Salary ranging from $133,348pa - $146,945pa + super
• Lead the operational management, optimisation and continuous improvement of Local Land Services' Salesforce CRM platform

As the Lead Business Systems Analyst, you will lead the ongoing administration, governance, support and enhancement of Local Land Services' Salesforce CRM platform and associated integrations, middlewear, workflows and business applications. The role is responsible for ensuring the platform remains secure, reliable and fit for purpose while supporting critical business operations across the organisation.

You will act as the product owner for the platform's operational lifecycle, coordinating support activities, managing releases and upgrades, overseeing vendor delivery and driving continuous improvement initiatives that deliver better services, stronger business outcomes and improved customer experiences.

About the team

Local Land Services (LLS) is a regionally focused NSW Government agency delivering services to landholders and communities across New South Wales. LLS supports agriculture, biosecurity, natural resource management and emergency services.

The role sits within the Digital & Data Solutions team and is responsible for leading the ongoing support, administration and strategic development of Salesforce CRM and associated business systems across the organisation.

Your day-to-day duties

• Lead the operational management, governance and optimisation of the Salesforce CRM platform and associated integrations.
• Manage and mentor Systems Analysts responsible for CRM support, administration and continuous improvement activities.
• Oversee platform releases, upgrades and enhancements, ensuring changes are delivered safely and effectively.
• Act as the primary liaison between business stakeholders, vendors and ICT teams to prioritise work and maximise business value.
• Lead incident management, problem resolution and service improvement, including the investigation and resolution of CRM synchronisation, integration and middleware errors, to maintain platform reliability and performance.
• Drive business process improvement, automation and system optimisation initiatives across the organisation.
• Ensure data integrity, security, compliance and platform governance standards are maintained.
• Develop and manage the CRM roadmap, balancing operational priorities with strategic improvement opportunities.

To be successful in this role you'll need

• Experience administering and supporting enterprise business systems, including Salesforce CRM  Experience administering and monitoring middleware or integration platforms would also be highly regarded.
• Proven experience leading application support, release management and continuous improvement activities.
• Strong stakeholder engagement and communication skills, with the ability to translate business needs into practical technology solutions.
• Experience managing vendors, system enhancements and operational service delivery in a complex environment.
• A proactive, customer-focused approach with strong problem-solving and leadership capabilities.

Essential requirements

• Relevant tertiary qualifications or equivalent professional experience
• Current NSW driver's licence and willingness to travel

For more information on this role, you can download the role description here.

Want more information? Please contact Robyn Silk, Director ICT at robyn.silk@lls.nsw.gov.au or 0421 610 315.

Applying is Easy!

To apply, please submit a copy of your resume (approx. 4 pages) and a cover letter (approx. 2 pages) that tells us about your relevant skills and experience and how these make you an ideal candidate for this role.

What is the Process?

The process starts with you submitting your application. Once your application has been received, you will receive an email confirmation and further correspondence when the role advertisement closes.

You might be asked to attend an interview (either via video, over the phone or face to face) or complete a written or other assessment task.

Application Closing Date:  Monday 21st September 2026 at 11.55pm

Recruitment Adjustments

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to talent.advisory@dpird.nsw.gov.au or contact the hiring manager listed for a confidential discussion.

About Us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With the majority of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful, welcoming and flexible – a workplace where our people feel supported, valued, and part of our collective success.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months. 

The successful applicant in this role may be required to undergo a police check, health assessment and/or other assessments as required.