About us  

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of life for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.   

The opportunity   

The role of Technical Lead ensures that HammondCare’s internal Platforms team has adequate oversight and support for platform applications with a focus to lead and coach the team through agile development sprints to get best value from our investment in Platform Applications. This role has a particular focus on agile application development leadership.

Key Focus Areas:

• People leadership, team building and coaching
• Strategy & planning
• System support, escalations and defect resolution
• Agile CI/CD development sprints 

This is a permanent full-time role based at St Leonards with hybrid opportunities.

What we can offer you  

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:  

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free) 
• Additional leave purchase options and 14 weeks paid parental leave 
• Flexible working options, including hybrid arrangements 
• Discounts on everyday products and services 
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families 
• Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family. 
• Health & Wellbeing programmes 
• Reward & Recognition programmes 
• Referral bonuses 
• Career and professional development opportunities 

Responsibilities

• Manage the Platforms Support Team as the direct report manager, supporting, coaching and mentoring your team with their professional development goals. This role will work closely with the Product Owner/s and Senior Solution Architect
• Oversee the support process, managing rosters and escalations, regulating the triage of incoming tickets, working to preventing duplicate entries in Jira. This role will work to continually improve response and defect resolution time
• Oversight and escalation point for technical support for the platform team applications, monitoring work on technical tasks in liaison with Solution Architects to ensure sprint items are completed to a high standard, following Salesforce Well-Architected best practices
• Working with the product owner and solution architects to form development sprints, and to assign out work to platform team members for technical development, peer review, quality testing, user acceptance testing, and release
• Identify risks, raise them to the Platform Manager when required and work together with the Senior Solution Architect and Product Owner/s to form contingency plans to meet business delivery deadlines, mitigate risks and prevent potential incidents occurring
• Support the Product Owner/s and Business Analysts to review and prioritise backlog items, especially ensuring that key information is captured in triage by the support team for emerging issues and stories identify by the business via support tickets, leveraging resource from the support team to assist with requirement gathering and other business analysis tasks where possible
• Work to improve communications with other business support teams, IT teams, business subject matter experts, super users and stakeholders; fostering and supporting the relationships and the sharing of information to improve user experience and engagement. Form regular communication channels with key teams and personnel
• Contribute to the technical management of the Platform, including participating in solution design, release management, exception handling, peer review, technical development and support of the platforms wherever needed, being ready to roll-up-your sleeves and get tasks done alongside the team when resources are stretched
• Be ready to present and report on technology work being undertaken to governance teams and the business. Provide technical expertise during sessions when engaging with stakeholders from across the organisation
• Provide technical consultation support whenever needed to support the broader technology and digital marketing teams, supporting expert collaboration
• Liaise and grow relationships with external Salesforce Implementation Partners, third party app vendors and Salesforce Account Managers where needed

Who are you? 

• Minimum 7+ years technical delivery of Salesforce Support and/or Agile delivery of Salesforce implementation projects
• Tertiary qualifications in information systems or the equivalent work experience, with a minimum of 7 years in an information systems discipline role
• Demonstrated experience managing, coaching and mentoring a team
• High level communication and interpersonal skills, able to rapidly decern technical solution options and clarify risks and opportunities to stakeholders up to the management team
• Special expertise in leading and communicating with technical resources
• Minimum Salesforce Platform App Builder, Salesforce Developer 1 Certificate, with further certification highly regarded
• Significant practical experience in Salesforce development, and clear understanding of Salesforce object models and technical solution options, with a focus on best practice solutions
• Business Analytics skills such as running discovery workshops, eliciting requirements, mapping/mining business processes, training users and preparing project and training documentation
• Practical knowledge of the development lifecycle and develops processes
• Strong planning and organising skills with the ability to priorities tasks to meet deadlines
• Excellent analytical skills and attention to detail
• Expert computer skills including end user device operating a variety of systems and applications 

Desirable:

• Experience in the Aged Care, Health Sector or Non-profit organisation, or with the Non Profit Support Pack in Salesforce
• Salesforce Omnistudio/Velocity development experience, Salesforce Health Cloud experience
• Webform building experience and a knowledge of web styling and development, UX/UI
• Experience with the Atlassian toolset, specifically with Confluence and Jira Projects
• Additional SQL/SOQL query and programming skills 

If you are ready to make a difference with HammondCare, Apply Now!   

Please include a cover letter with your application that highlights:

• Your experience in a similar role;
• Why you would like to work at HammondCare;
• and your Salesforce Certification achievements.

For any specific queries please contact talent@hammond.com.au. 

Pre- Employment Checks  

All short-listed applicants will be asked to consent to a criminal record check and references. 

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.