Investor Support Officer

Job no: 493469
Work type: Full Time
Location: Head Office, Canberra, Parramatta
Classification: DHA Level 5

DHA is seeking an experienced Investor Support Officer to join the Provisioning Group. Apply now and enjoy a rewarding career at DHA!

Position: Investor Support Officer
Level: DHA5
Salary Range: $88,781 to $96,474 per annum plus 15.4% superannuation
Location: Canberra, Sydney

About us

Defence Housing Australia (DHA) is a nationally recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia’s largest national housing portfolios of about 17,000 properties and has an opportunity for an experienced Investor Support Officer to join the team.

About the role

There are two opportunities located in either Canberra or Sydney, and we are seeking to form a merit pool for potential future opportunities. This role cannot be performed remotely.

As the Investor Support Officer, you will actively sell the benefits of DHA’s investment opportunities to prospective investors via DHA’s omnichannel CRM platform with a view to securing investors. In doing so, you will help to ensure leasing targets are achieved for DHA’s Provisioning Programs.

About your team

The Provisioning Group is responsible for bringing quality properties into the portfolio to meet Defence requirements through various leasing and acquisitions programs.

The Marketing and Investor Support team provides advice, support and specialist services to the Provisioning Group and is responsible for supporting DHAs provisioning programs by generating quality leads and nurturing investors through to conversion to landlord.

Our ideal candidate will have:

• Demonstrated experienced using multiple systems and applying established processes to market investment opportunities and implement strategies to achieve conversions.
• Experience in a selling environment is essential, working independently and as part of a team, with proven experience to meet organisational targets.
• Proven ability to be flexible in adopting new sales and marketing strategies and supporting changes within the Marketing and Investor Support team as well as the broader Provisioning Group.
• Sound communication and interpersonal skills, a strong customer service focus and be a committed team player.
• Proven ability to develop and manage relationships with team members, clients and stakeholders.
• Professional experience in the Australian residential property market, including understanding tenancy law and lease documentation.
• Knowledge of the workings of Self-Managed Superannuation Funds would be beneficial.
• Real estate qualifications (i.e., Certificate of Real Estate or Licence) are highly desirable.

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance
• Positive workplace culture where you can bring your whole self to work
• Opportunities for growth and development
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For more detail on what we offer, visit the DHA website and refer to the DHA Enterprise Agreement 2024-27.

How to apply 

To apply, click the Apply Now button below with your current resume and a 500-word one page pitch, addressing the requirements of the role.

For more information about the role, click View Position Description button below.  

Any questions? Please contact Bianca Jones, National Manager - Sales, Marketing & Strategic Provisioning T: (02) 6217 8547 E: bianca.jones@dha.gov.au

Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

Applications close

 AEST 11.55pm Thursday, 24 October 2024

View Position Description