Assistant Regional Operations Manager

Job no: 493537
Work type: Full Time
Location: Darwin
Classification: DHA Level 6

About us

Defence Housing Australia (DHA) is a Government Business Enterprise (GBE) responsible for providing housing and related services to Defence members and their families. DHA manages one of Australia’s largest national housing portfolios of approximately 17,000 properties and currently has opportunities for client focussed outcome driven people to join the Property Manager team.

About your team

The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services.

Service Operations maintain the regional offices which serve as the ADF member's first point-of-contact for all housing services including allocations, rent allowance and home maintenance. In addition to managing the incoming member's tenancy, regional office staff members are a valued source of local knowledge on community services and housing market conditions.

About the role

You will lead, motivate and provide clear direction, as well as manage the daily program of work of your team, focusing on staff performance and ensuring the resources are used effectively and efficiently to achieve business outcomes. You will ensure adherence to business procedures and processes, manage the workflow, resolve complex issues and manage the region’s portfolio of service residences.

Required Skills:

• In-depth property management experience within the residential property industry and a proven ability to deliver business outcomes.
• Exceptional communication and negotiation skills, with the ability to build and maintain positive working relationships with both internal and external staff and stakeholders.
• Proven experience in leading and managing a team in the provision of high-quality customer service to meet organisation/team objectives, including previous experience in developing work plans, team goals and monitoring team performance
• High level organisational, analytical, problem solving and decision-making skills, together with sound judgement and high attention to detail.
• Strong budget management experience, including managing asset-based decisions in the context of commercial outcomes.
• Demonstrated ability to be innovative, show initiative and provide sound business solutions to identified issues

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible working options
• A combination of field, office and home-based work
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For information on DHA’s Employee Value Proposition, visit our website.

How to apply

To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role.

For more information about the role, click View Position Description button below.

Any questions? Please contact Heidi Frazer, Regional Operations Manager T: (08) 8901 7106 E: heidi.frazer@dha.gov.au

Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

Applications close: 11.55pm AEST Monday, 27 January 2025

View Position Description