Operations Support Officer

Job no: 493649
Work type: Full Time
Location: Darwin
Classification: DHA Level 3

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.  

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. 

To find out more about DHA, please refer to our DHA.gov.au or read our latest Annual Report.

About your team

The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services.

Service Operations maintain the regional offices which serve as the ADF member's first point-of-contact for all housing services including allocations, rent allowance and home maintenance. In addition to managing the incoming member's tenancy, regional office staff members are a valued source of local knowledge on community services and housing market conditions.

About the role

The Operations Support Officer will work across various regions to support both Property Managers and Senior Property Managers to ensure efficient operations and business continuity.

You will provide administrative and organisational support to local and regional offices across DHA and manage correspondence via email and phone calls, proactively engaging with customers, DHA team members and other stakeholders to maintain DHA’s excellent customer service standards.

Our ideal candidate will have well-developed administrative and organisational skills and a keen attention to detail, as well as experience in the use of the Microsoft Office suite.

This is a Non-ongoing Engagement for an initial period of 12 months.

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible working options
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For information on DHA’s Employee Value Proposition, visit our website.

How to apply

To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role.

For more information about the role, click View Candidate Information Pack button below.

Applications close: 11:55pm AEST Sunday 6 July 2025. Any questions? Please contact Heather Morrow, Assistant Regional Operations Manager T: 08 8901 7101 E: heather.morrow@dha.gov.au      

Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

View Candidate Pack