About us 

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.   

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members.  

To find out more about DHA, please refer to our website or read our latest Annual Report. 

About your team 

The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services. Service Operations maintain the regional offices which serve as the ADF member’s first point-of-contact for all housing services including allocations, rent allowance and home maintenance. In addition to managing the incoming member’s tenancy, regional office staff members are a valued source of local knowledge on community services and housing market conditions. 

About the role 

The operations Support Officer supports DHA operations in Townsville by providing high-quality administrative support, facilities support and customer service that contributes to business continuity and efficient day-to-day operations. Reporting to the Assistant Regional Operations Manager, the role operates in a fast-paced and service orientated environment where priorities and taskings can quickly change. For this role, strong interpersonal and communication skills are required to professionally engage with customers, colleagues and a broad range of internal and external stakeholders. 

This is a Non-ongoing Engagement for a period of up to 12 months with possibility of extension or permanency.  

Note:  All successful applicants are required to hold a valid Driver Licence  

Benefits for working at DHA include: 

• 15.4% superannuation 

• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year 

• Work-life balance and flexible working options 

• A positive workplace culture where you can bring your whole self to work 

• Opportunities to broaden your industry knowledge and experience 

• Career progression and opportunities 

• A dedicated Employee Assistance Program for you and your family to access in times of need 

• ADF partner employment conditions when posting to a new location 

For information on DHA’s Employee Value Proposition, visit our website. 

How to apply

To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role. 

For more information about the role, click View Candidate Information Pack button below.