DEPT OF HEALTH SERVICES

Address:   501 N. 24th Street  Phoenix, AZ 85008

Salary: $17.9616

($19.0784 after 6 month)

Grade: 15

Under the general supervision of a Hospital Security Shift Commander (SO3) or Hospital Security Lead (SO2), in the absence of the Security Supervisor, a Security Officer 1 will assist Nursing and the medical staff in maintaining a safe and secure therapeutic environment for patients, residents, and staff by following policies, processes, and acting in a safe manner at all times. Performs daily rounds and egress/ingress control.

This position responds to and participates in various codes, drills, patient interventions and other emergencies. Problem-solves and assists in resolving patient conflict as appropriate. Guides/directs other disciplines during crisis intervention, as necessary. Encourages proper Non-Violent Crisis Intervention (NVCI) methods to unit staff. Provides timely information and feedback to on-duty Hospital Security Supervisor, and others as necessary. Maintains radio or other communications contact with area Controls to report status or incidents, or to request additional assistance or response. May be involved with vehicle and radio maintenance, safety inspections and related documentation.

–Performs daily rounds, including but not limited to egress/ingress control of Civil Hospital, Forensic Hospital, the Arizona Community Protection & Treatment Center. Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.

–Respond to codes or incidents to include but not limited to patient escalations. Work and interact with various disciplines and other first (1st) responders to de-escalate the critical patient conflicts in patient care areas, looking first to enlist cooperation with patients (or others) in resolving any negative intensification of behavior. Physically restrains patient as needed in order to ensure patients and staff safety. Assist in patient relocation efforts if necessary.

– Responds to fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents or conditions following procedures established for assignment, by the supervisor, or through training or certification.

–Writes and submits appropriate related reports as necessary, confers with supervisor and others as appropriate. Assists in problem solving and decision making. May assist with vehicle and radio maintenance, safety inspections, etc. Will attend related training classes.

-Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
-Federal and state laws and due process as it relates to safety and security of the hospital campus.
-Proper methods and circumstances requiring use of force.
-Proper methods to be used when transporting patients.
-Seclusion and restraints, and risks involved.
-Methods and techniques and practices of operating two-way radios, security cameras, security devices, electronic doors, electronic sound equipment, telephone system and intercom system.
-Evacuation procedures including the use of fire extinguishers, sprinklers, test valves and their operation.
-Report writing.
-Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skills in:
-Applying and interpreting safety and security, custody, and consequence measures.
-Personal safety techniques (NVCI) and use of restraints and other defense control devices.
-Basic first aid and CPR.
-Oral and written communication.
-Establishing and maintaining effective working relationships with other staff, patients/residents, visitors and local law enforcement agencies.
-Hospital emergency response techniques;
-Providing on-the-job training to new and existing staff.
-Verbal de-escalation techniques and language, as taught in the Crisis Prevention Intervention (CPI) Verbal Escalation Continuum.

Ability to:
-Learn and interpret Hospital rules, regulations and procedures as it relates to the safety and security of the campus, order, discipline of staff; of mental health and/or behavioral health patients.
-Drive state vehicles recognize and report safety hazards.
-Respond to Hospital related codes.
-Provide verbal and/or physical intervention in critical patient interactions.
-Guide and lead staff from various disciplines in proper NVCI techniques as necessary.
-Maintain a calm and even temperament during stressful conditions.
-Apply appropriate restraint techniques.
-To perform work at/attend meetings at alternate locations and/or travel when necessary.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

At least one year of progressive responsibility in a security and/or safety setting, preferably in a mental health care facility or in hospital/institutional security, or law enforcement work experience.

Driver’s License
Must be able to obtain and maintain CPR and NVCI certification.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment.

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.