DEPT OF HEALTH SERVICES

Address: 150 N. 18th Avenue
Phoenix, AZ 85007

Salary: $68,200 

Grade: 22

The Ambulance Service Certificate of Necessity and Rates Manager oversees the licensing of over 102 ground ambulance services which operate over 1,000 ambulances across Arizona. The manager is responsible for the oversight of processes associated with granting licenses, setting ambulance response times, area coverage, contract reviews, setting rates charged to patients, auditing financial statements, ambulance revenue and cost reporting, process improvement and corrective action plans.

This position is responsible for many complex administrative functions including the interpretation and application of Arizona Revised Statutes; Administrative Rules, ADHS policies and procedures. Conducts the reconciliation of reports and financial data used for accounting and auditing analysis including correcting errors.

Develops work processes and coordinates program activities with other public health offices and stakeholder groups. Assigns work to staff, tracks progress; assures timely completion of all projects, reviews reports and staff recommendations; assists in projects of unusual difficulty, works with agency heads and their representatives to establish goals and objectives for proposed projects and presents findings and recommendations of various studies.

This position conducts and/or attends meetings and conferences related to CON & Rates, and other subjects related to the EMS and Trauma System; Acts as a liaison with Attorney General representatives to include but not limited to hearings and correspondence that may have legal implications, monitors compliance with Decisions and Orders issued by the Director, Provides consultation/training to internal as well as external stakeholders.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Oversee all aspects of the Ground Ambulance Services (CON & Rates) section including; daily operations, interpreting and applying complex laws, rules, codes, and regulations, and compliance with ADHS policies and procedures.
Engage in meetings, strategic planning, and policy-making. Supervises CON & Rates staff work assignments,
setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations. Communicate directly with the EMS Bureau Chief on CON process execution and results.
Ensures that policies and procedures are followed by ADHS staff and superior customer service is provided to EMS stakeholders. Monitors compliance with mandates in CON Decisions and Orders prescribed by the Director.
Provides consultation and technical assistance to EMS providers with the preparation of all ambulance applications and/or ambulance service contracts including adequately resolving identified process opportunities. Communicate information to the public, ambulance service providers, legal counsel, or others, via telephone, fax, and electronic mail. Participates in EMS Bureau section meetings, reviews and triages new issues, complaints, and concerns, and assists in the disposition of completed investigations.
Respond to a variety of requests from the Attorney General's Office and from ADHS Administrative Counsel. Represent the EMS Bureau at committee meetings, conferences, administrative and investigative hearings, and other EMS-related meetings and/or activities.
Ensure confidentiality of all application and investigative files per state law, and regulation and in a manner consistent with agency policy. Ensure agency compliance with federal reporting requirements. Special projects and other duties as assigned. Maintain proper documentation to support management, legal counsel and/or auditor requests. Other duties as assigned as related to the position.

Knowledge of :
-Arizona Revised Statutes and Administrative Codes
-Generally Accepted Accounting Principles and Practices
-Financial Statements
-Comparative analysis
-Considerable knowledge of principles, concepts, practices, methods, and techniques of internal control structures, and fiscal management.
-The use and capabilities of electronic data processing, computer licensing programs, and various software applications.
- Personnel rules relating to hiring, appraisal, and professional discipline as well as evaluation procedures and forms.
-Administration relating to planning, organizing, and directing comprehensive administrative programs.
-Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skills in:
-Analysis, interpretation, and communication of financial data.
-Reconciliation of reports and financial data.
-Identify inconsistencies or errors in financial data.
-Interpreting statutes and rules, and applying them to actual situations.
-Comparative analysis of cost reports
- Excellent written and interpersonal communication skills.
-Excel, including macros and pivot tables.
-Computer operation.
-Coordinating work matters between sections and divisions within the Department and with other state agencies.
-Finding resolutions of difficult and technical problems that have an impact on other sections/ functions within the Department.

Ability to:
-Organize/prioritize large volumes of work and deal with broad issues and detail.
- Evaluate information objectively. Ability to manage time effectively within demanding and competing timelines.
- Communicate with a broad spectrum of public/private agencies and individuals.
- Analyze and make high-level recommendations. Prioritize, plan, and organize multiple tasks and objectives within demanding and competing time-lines and priorities.
- Direct a comprehensive, complex administrative program, with the ability to direct and supervise others.
- Develop new or revised office forms and term letters, office procedures and practices, policy directives or statements as well as making recommendations for improvement.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Bachelor's degree in business management, finance, accounting, or related field with 4 years of professional experience, to include two years’ experience in supervising and at least two years managing a public health program. A Master's degree in a related field may substitute for 2 year of professional experience.

Driver's License

NOTE: If position is required to drive on state business, the position will require the possession of and ability to retain a current, valid
state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license
record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code
R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award-winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.