DEPT OF HEALTH SERVICES

Address: 250 North 17th Avenue

Phoenix, AZ 85007

Salary: $49,734 

Grade: 19

This position is responsible for performing critical and time-sensitive follow-up and case management services for newborns and infants with abnormal screening test results to ensure that newborns with hearing loss receive early identification, diagnosis, and treatment. This includes analyzing laboratory test results, hospital hearing screening results, and diagnostic audiology results, documenting all actions in the laboratory management information system, and coordinating follow-up activities among and between physicians, hospitals, parents, and testing centers to ensure proper timely services and care. This position also provides customer services to doctors, parents, and external partners regarding newborn screening results. Other duties include participating in continuous quality improvement projects, reviewing standard operating protocol, provide assistance to Dried Bloodspot follow-up as well as education events at hospitals.

Conduct timely follow-up and case management services for newborns with abnormal hearing screening test results. Analyze the results to determine appropriate actions for follow-up. Coordinate follow-up activities among and between physicians, hospitals, parents, and testing centers to ensure proper timely services and care.
Document all actions in the appropriate patient record and laboratory management information databases to ensure proper documentation of continuous. Prepares reports as needed.
Participate in CQI activities including long and short-term project planning and review of protocols to maintain efficient and effective program operations. Develops effective monitoring and evaluation procedures for new and ongoing disorders to assure program conformance and integrity.
Attends newborn screening partner meetings, follow-up team meetings, and huddles as well as webinars/workshops to increase newborn screening best practices and collaborations.
Provide assistance with dried blood spot screening follow-up
Provide customer service to doctors, parents, and external partners regarding newborn screening results.
Provide assistance with newborn screening education events at hospitals as needed.
Other duties as assigned as related to the position.

Knowledge of:
- Medical terminology and genetics
- Database management and record keeping.
- Laboratory or audiological testing procedures, test results, and implications.
- Alternatives/options to standard office operating procedures.
- Knowledge of case management and medical terminology related to newborn screening
- Follow-up protocols and procedures for metabolic disorders, endocrine disorders, hemoglobin disorders, critical congenital heart defect screening, SCID screening, SMA, XALD, Pompe, and MPS1 and hearing differences.
- Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skills in:
- Written and verbal communications.
- Organization and prioritization.
- Analysis and interpretation of test results.
- Interactions with medical professionals, healthcare institutions, and the general public including active listening and sensitivity to the needs of the other person.
- Computer operation.

Ability to:
- Learn ADHS Newborn Screening Program objectives, standards, follow-up protocols and procedures.
- Make informed decisions, and work effectively with people under difficult or stressful situations.
- Gather information effectively via the phone or email in a positive manner and accurately document information.
- Work in a team environment required.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Bachelor's degree in a health-related field required (social work, psychology, Healthcare Science, sociology, public health, Nursing, Speech and Hearing). Preference is given to candidates with Social Services/healthcare-related case management experience.

Driver's License.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.