DEPT OF HEALTH SERVICES

Address: 

150 North 18th Avenue, Phoenix Arizona, 85007

Salary:  

Grade: 19

Closing Date: 

Performs work corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Medical. Under limited supervision, reviews and processes complex applications for facility and individual licenses to determine compliance with all applicable
regulations within established time frames. In addition to issuing licenses and deficiency notices, responsible for determining when applications should be denied or withdrawn based on understanding of regulatory requirements and issuing notices of these appealable agency actions, when applicable. Follows agency policy to process incoming and outgoing mail, including payment processing. In addition to processing incoming payments, follows a policy to determine when refunds should be processed and initiate the refund process. Corresponds with the regulated community, and other regulatory bodies, and participates in stakeholder meetings. Responds to complex technical questions in a variety of formats, and handles escalated interactions with members of the public. Expected to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience. Actively participates in the training of licensing coordinators and licensing specialists. Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. In addition to issuing licenses and deficiency notices, responsible for determining when applications should be denied or withdrawn and issuing notices of these appealable agency actions. Helps oversee quality standard practices to ensure work is completed accurately, and timely to ensure data quality.

Corresponds with the regulated community, other regulatory bodies, and other members of the public.
Participates in stakeholder meetings. Responds to complex technical questions, and handle escalated interactions with members of the public. Prepares documents for public record requests, as well as for administrative hearings.

In addition to processing mail and incoming payments, also determines when refunds should be issued and initiates the refund process.

Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience. Actively participates in the training of licensing coordinators and licensing specialists.

Provides advanced administrative support for licensing projects as assigned by the supervisor. Other duties as assigned as related to the position

Knowledge of:
-Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements
-State and agency policy/procedures governing licensing, applications, and inspections
-Problem-solving techniques
-Personal computers and software (e.g.Microsoft Office, Access, Excel, etc.)
- Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
-Excellent organization and workload management
-Excellent communication (verbal and written) that allows communication of complex regulatory issues in a clear, concise, and effective manner.
-Establishing and maintaining interpersonal relationships
-Conflict resolution
-Strong computer skills which include, but are not limited to database management software programs.
-Planning, organizing, and prioritizing work
-Strong Attention to detail
-Providing excellent customer service

Ability to:
-Stay on task and complete assignments by the deadline.
-Establish and maintain working relationships with colleagues, staff, other departments and
the public at large
-Demonstrate professionalism in representing the Department
-Multi-task with accuracy
-Display sound judgment
-Work as a member of a team as well as independently
-Be flexible or adaptable
- Support a diverse multicultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Associate Degree preferred; may substitute customer service experience.

Must have driver’s license and ability to travel statewide. Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. 41-1758.07 or must apply for a level one fingerprint clearance card within 7 working days after beginning employment.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.