DEPARTMENT OF ECONOMIC SECURITY

Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
1455 South Alvernon Way, Tucson, Arizona 85711
www.azdes.gov

Salary: $23.0000 /hourly ($47,840.00 annually) 

Grade: 18

Closing Date: Open until sufficient resumes are received

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Business Services Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs. This position acts as the voice of the business customer by supporting employment counselors and career advisors with an understanding of current and emerging workforce needs to effectively prepare and match job seekers with the business client’s employment opportunities. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital, and/or telephonic means. Services provided are tailored to each client’s unique needs and may include one or more programs within the Administration and may focus on specialized populations depending on assignment.

This position will be required to utilize a business methodology that drives continuous improvement.

Essential Duties and Responsibilities include but are not limited to:

• Provides a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs utilizing on-site employer visits.
• Acts as the voice of the business customer by supporting employment counselors and career advisors.
• Understands current and emerging workforce needs to effectively prepare and match job seekers with our business client’s employment opportunities utilizing in-person meetings.
• Uses databases to document the continuous client relationship management services in detail.

• Knowledge of Labor Market Information and In-demand Industries and Occupations.
• Knowledge of Effective recruitment, retention and workforce development methodologies applicable to businesses.
• Knowledge of Social, cultural and economic conditions that impact the populations and area(s) served.
• Skills in Customer service, teamwork, collaboration and interpersonal communication.
• Skills in Written and verbal communication, including public speaking and presentation.
• Skills in Collecting and using data, problem-solving and decision making.
• Ability to Learn & apply applicable Federal and State laws, regulations and procedures, to include Department of Labor, Department of Economic Security, Department of Corrections, and Department of Administration rules, policies and procedures.
• Ability to strictly adhere to Correctional department policies & procedures (Reentry Assignments).
• Ability to Plan and organize work in accordance Division priorities and time management methodology.

The ideal candidate for this position will have:

• High School Diploma or equivalent
• Veteran status
• Bilingual Spanish/English speaking ability

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Myranda Carrasco (623) 633.2767 or email MyrandaCarrasco@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (623) 633.2767 or emailing MyrandaCarrasco@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.