For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance, and long-term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts, and other political entities. We are a top-performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, Azasrs.gov, to learn more about the ASRS.
MEMBER BENEFITS TIER 3 SUPERVISOR
Division Name: Member Services & Benefits
Address: 3300 N. Central Avenue, Phoenix, AZ 85012
Grade: 22
Closing Date: Friday, October 11, 2024
Due to the high caliber of internal ASRS candidates, this recruitment is open only to current ASRS employees.
The Member Services & Benefits Division of the Arizona State Retirement System is seeking an individual to fill the Member Benefits Tier 3 Supervisor position.
This position offers the ability to work remotely based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
• Oversee the work performed in the Member Benefits Tier 3 team which includes reviewing and calculating new retirees, survivor benefits, complex refunds, Pension Audits and Adjustments.
• Plan, schedule, and prioritize workload; review workflow of unit, recommend and
implement procedural changes; employee performance appraisals; develop training programs
• Contribute to various work queues of Member Benefits area; provide assistance in major workflows of division, including inbound contacts.
• Supervise, support, and motivate staff to ensure organizational goals are accomplished;
provide opportunities for training, decision making, participation, and innovation; set team and
individual goals
• Read and interpret applicable codes, laws, and regulations, ensuring compliance, and resolve technical or work procedural problems and questions
• Compile information for and prepare reports on activities of the work unit
• Resolve transactions and escalations regarding membership rules and estimation and distribution of benefits as applicable to individual members
• Work with TSD on projects, service requests, and bug fixes.
| Knowledge, Skills & Abilities (KSAs): |
• At least three years’ experience banking, pension, government, or client/customer service industry.
• Experience in establishing and maintaining strong relationships with all levels of organization
• Strong project management skills
• Exceptional skills in identifying/analyzing organizational and/or procedural problems and
determining and implementing effective solutions
• Ability to review work and meet deadlines with accuracy
• Proven ability to express ideas clearly in both written and oral format
• Experience with training and developing staff, performance reviews, and handling related employee issues
Ideal candidate will have will have two years of supervisor/leadership experience and a four-year college degree in business, public administration, or related field.
| Pre-Employment Requirements: |
Candidates selected for hire will be subject to a background investigation to include credit and criminal history.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona offers a comprehensive benefits package that includes:
• Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
• A top-ranked retirement program with employer matched contribution
• 10 paid holidays per year
• Accrued vacation and sick days
• An incentivized commuter club and public transportation subsidy program
• Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
• The opportunity to participate in deferred compensation, credit union membership, and a wellness program
• Rewarding work that benefits the people of Arizona
• Public Service Loan Forgiveness eligible employer
The Arizona State Retirement System is located in midtown Phoenix, within walking distance of the Light Rail. We also provide free covered parking. We offer a stable work environment and an atmosphere that fosters a healthy work-life balance.
By providing the option of a remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
ASRS employees are required to participate in the Arizona State Retirement System pension plan.
Please contact Jana George at JanaG@azasrs.gov with questions about the position.