Under general supervision, performs a variety of skilled and specialized work activities in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.
This position must be able to work weekends and holidays.
Programmatic:
• Hosts visitors.
• May conduct interpretive programs.
• Provides information in response to visitor questions, direction, guidance, and concerns.
Public and Staff safety:
• Checking for safety; cave trail maintenance, cleaning handrails, etc...
• Promote the safety of park visitors and enforces Park rules and protect Park resources.
• Utilizes two-way radio communications system.
• Confers with local officials and law enforcement officers.
• Completes all necessary reports concerning incidents.
Customer Service:
• Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations.
Reporting:
• Records and completes all necessary reports concerning, revenue and attendance, time sheets, etc.
Cash Handling:
• Perform cashier duties at Contact Station/Gift Shop.
• Collect and account for fees for park admission and store purchases.
• Awareness and participation in Systems Management (AMS) Strategic thinking for the organization to maximize the mission outcome.
• Other duties as assigned as related to the position.
Knowledge of:
• Principles and processes for providing customer and personal services.
• Interpretive programs (environmental/biological/ecological/geological) based work.
• Park rules, fees and revenue functions.
• Techniques for display and interpretation of objects/artifacts and general resources to visitors.
• General office procedure.
Skills in:
• Public relations and information dissemination.
• Active listening.
• Service orientation.
• Critical thinking.
• Driving and operating automotive equipment.
• Basic curatorial techniques.
Ability to:
• Research of natural or historical information.
• Performing math calculations.
• First aid techniques.
• Oral and written communications.
• interpersonal relationships.
Degree in Park Management, Natural Resources Management, Recreation, or closely related field. Experience in park operations, interpretation and education, natural resources.
Must possess and maintain a current Arizona Driver's license appropriate to assignment. Obtain CPR/First Aid.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State’s comprehensive benefits package includes, affordable medical, dental, life, and short-term disability insurance plans. Top ranked retirement and long-term disability plans, deferred compensation plan. Accrued sick leave and vacation leave, ten paid holidays per year and wellness plans.
Learn more about the Paid Parental Leave pilot program here.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.
Recruitmenthr@azstateparks.gov
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.