Arizona Department of Administration

Benefits Services Division

This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements)

Main office location: 100 N. 15th Avenue Phoenix AZ 85007

Salary: Up to $62,000 

Grade: 21

Open Until Filled (1st review of resumes 10/15/2024)

The Arizona Department of Administration (ADOA), Benefits Services Division, is seeking a skilled Technical Analyst to play a vital role in supporting and enhancing our benefits systems and processes. As the bridge between various stakeholders, including Member Services, Plan Administration, HRIS, retirement systems, state agencies, vendors, and system users, you will be instrumental in ensuring the smooth operation and optimal functionality of our benefits programs.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Supports the organization’s key business processes and applications
• Uses research and functional expertise of benefits systems and processes to conduct analysis, identify root cause of problems and resolve issues
• Serves as a liaison between internal and external customers and stakeholders
• Prepares and maintains documentation, standard work and end user training materials
• Provides end user support and assistance in using the benefits system and performs centralized transactions
• Other duties as assigned related to the position

Knowledge of:

• Principles and concepts of benefits, eligibility, and systems
• HRIS systems and related benefits modules at the subject matter expert level
• Research and problem solving
• Data analysis and report generation methods
• Laws, regulations, statutes and trends in the area of assignment; compliance with rules and regulations

Skilled in:

• Translating technical concerns into layman's terms
• Strong interpersonal skills
• Effective oral and written communication
• Excellent organizational skills, with attention to detail and setting priorities
• Extracting data, preparing data and reports; reviewing data and resolving errors or issues
• Effectively perform benefit premium audits
• Advanced mathematics.
  Various business related software

Ability to:

• Establish and maintain effective working relationships
• Handle inquiries in a professional, effective and efficient manner
• Evaluate and improve processes
• Work independently with minimal supervision

• Prior experience working with Human Resources Information Systems (HRIS), knowledge of eligibility rules, policies, procedures, and/or understanding of various types of employee benefits.

• Background and reference check, including a state and federal criminal records check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer