Arizona Department of Administration

Arizona Strategic Enterprise Technology (ASET)

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Salary: $110,000.00 to $120,000.00  

Grade: 29

Open Until Filled

This is a unique opportunity for a current Arizona Department of Administration (ADOA) employee to take on a 1-year special assignment within Arizona Strategic Enterprise Technology (ASET).

As a key leader, you will drive the strategy and execution of a critical portal program designed to streamline service delivery for Arizonans. This involves collaborating with stakeholders across the agency, industry experts, and user groups to ensure the portal effectively helps individuals identify, apply for, and receive state benefits.

You will serve as the product owner, championing the vision for this program and guiding its development, implementation, and continuous improvement. Your leadership will be essential in fostering a collaborative and innovative environment where technology solutions are aligned with user needs and business objectives.
If you are a driven leader with a passion for technology and a commitment to public service, we encourage you to apply.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Strategic Leadership:

• Develop and implement a statewide vision and roadmap for the portal program, aligning with state IT strategy and goals.Define program missions, goals, tasks, and resource requirements.
• Define immediate and long-term goals, priorities, and operational plans, ensuring team goals align with organizational objectives.
• Champion a cohesive and consistent approach to improving state systems for customers.

Collaboration & Stakeholder Engagement:

• Foster collaboration with state agencies, private sector partners, and user groups to co-create and enhance the portal program.
• Collaborate with agency leaders and IT teams to ensure alignment and integration of expectations within agency operations and workflows.
• Engage with external stakeholders, industry experts, and thought leaders to stay updated on emerging technologies and trends.
• Leverage networks to define and solve problems; implement systems and procedures for consistent information sharing.

Team Leadership & Development:

• Lead and manage a team of professionals, providing coaching, mentorship, and professional development opportunities.
• Foster a culture of innovation, collaboration, and continuous learning within the team.
• Promote diversity, equity, and inclusion in recruitment, hiring, and team development practices.
• Lead the hiring process; resolve conflicts within and between projects or functional areas.
• Remain open to new ideas and approaches; create and foster communication channels for collaborative problem-solving.

Program Management:

• Lead planning and/or implementation of the program.
• Develop methods to monitor program progress and take corrective action.
• Manage the overall portal program, including potential sub-projects, operations, and strategy development.
• Manage the program based on repeatable standards and practices, defining new approaches when necessary.
• Ensure service levels and customer requirements are met.
• Prioritize and plan work activities; set goals and objectives; use time efficiently; communicate activities and results; plan the work of others to achieve agency objectives.

Governance & Compliance:

• Establish governance structure best practices and processes for effective oversight and accountability.
• Promote inclusion of state goals for the portal program in agency annual IT Strategic Plans and review plans for opportunities to advance the state's portal program vision.
• Coordinate with ASET Oversight to ensure Project Investment Justifications are aligned with the state's portal program vision.

Budget & Operations:

• Develop and monitor the department-level budget; report the overall budget to the executive team.
• Manage, monitor, and track project-related costs and department activities.
• Ensure the effective use of resources.
• Advocate for technology changes that provide value and support agency goals.

Knowledge of:

• Design, analysis, and problem-solving processes.
• Project Management methodologies (e.g., Waterfall, Lean, Kanban, Agile, hybrid).
• Scrum Software Development Lifecycle.
• IT industry standards for security, PCI, product development, and accessibility.
• All facets of management and leadership, including vision development for specific business programs/functions.

Skills in:

• Operating independently with minimal supervision in a complex environment.
• Excellent interpersonal, written, and oral communication.
• Effective collaboration with diverse stakeholders.
• Providing excellent customer service (proven track record).
• Strong planning, organization, and presentation skills.
  • Balancing, prioritizing, and organizing multiple tasks with attention to detail.
• Efficient and effective incident/problem resolution.
• Recognizing and appropriately addressing varying customer competence levels.
• Supervising small to medium-sized teams.
• Understanding the needs and priorities of internal and external customers.

Ability to:

• Organize complex requirements into accurate documentation for business and functional specifications.
• Effectively analyze problems and implement solutions, with a track record of driving innovation and continuous improvement.
• Identify and resolve risks, issues, and changes.
• Take actions that lead to success for oneself, the team, and the organization.
• Synthesize feedback and adjust plans accordingly.
• Work collaboratively in teams and across organizations.
• Lead initiatives with unique and innovative approaches.
• Actively listen to others.
• Maintain confidentiality.
• Maintain a professional demeanor.

• Five (5) or more years of experience in program/project management with a strong emphasis on Agile methodologies.
• Demonstrated experience leading technology initiatives involving cloud platforms, digital service delivery, and/or user-centered design.

• Background and reference check, including state and federal criminal records fingerprint check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer