DEPT OF TRANSPORTATION

Address: 2302 W Durango St
Phoenix, AZ 85009

Unit: TOC Operations

Salary: $ 56,329.00 - $ 66,329.00

Anticipated Salary: $ 61,329.00

Grade: 21

Closing Date: 11/20/2024

Under General Supervision, the Traffic Operations Center Dispatch Manager, this position supervises the performance of three to four dispatchers while performing highly technical work in the Traffic Operations Center. This position is responsible for receiving, coordinating and disseminating critical information to the public from various sources, including emergency notification from the Department of Public Safety, local fire and police departments and is responsible for verifying incidents and viewing traffic flow to ensure unimpeded traffic movement. Takes the lead and assesses situations using independent judgment; dispatching through a two-way radio and paging system, the appropriate emergency personnel to
coordinate incident management within the shift and to assist DPS and local police with traffic control statewide. Creates and displays Variable Message Signs (VMS) messages and enters data into the Motorola Flex Cad system and the Event Reporting System software which then populates the AZ511 system for traveler advisements and information. This position coordinates information on events with city and county Traffic Management Centers; supervises the TOC dispatchers and assists with statewide incident management through VMS, DMS and other software systems; views traffic flow within the instrumented freeway system via a sophisticated computer-based system, including remotely controlled closed circuit television
cameras and posts variable messages from a workstation in the TOC. Model ADOT values through leading, coaching and developing problem solvers to implement and sustain a continuous improvement culture. Leaders are accountable, transparent, and communicative as they foster an inclusive, diverse, and safe environment.

Supervises a shift of three to four TOC Dispatchers-taking the lead on major incidents. Coordinates the incident management effort within the shift to assist DPS, local police and other emergency response agencies. Operate two-way radio and paging system to call out ADOT Incident Response Unit and other ADOT field personnel where needed and to receive communication. Monitors CCTV cameras, VMS, scanners, electronic sensors, I-10 deck park tunnel TMS, and truck escape ramp monitors.

Responsible for scheduling work days for the shift, writing a shift schedule for the TOC Dispatch Manager, maintaining adequate coverage/staffing of
dispatchers during a shift.

Meets with team members/dispatchers regarding their MAPs, evaluates team members/dispatchers on their work and performance, grants/approves leave requests and ETEs, schedules training and conducts 1:1 coaching.

Documents statewide incidents the Motorola Flex CAD and written reports, reviews dispatcher entries and enters events and crash info, reviews all
types of entries and reports for accuracy.

Knowledge in:
-Knowledge of the State Highway System, Contact procedures, conflict resolution, disciplinary actions and testing and scoring procedures.

Skill in:
-Shift scheduling, operating multiple computer applications, problem solving and personnel issue resolution. Report writing.

Ability to:
-Multi-task managing stressful traffic related incidents/events, ability to read maps, work weekend and holidays if needed, Flexibility to work various schedules.
-Ability to coach and develop employees, including continuous improvement practices and principles

Radio dispatching, Computer experience with Google, Window, Excel and similar applications. Emergency response and traffic monitoring. Familiarity with Arizona roadways. Dispatch and law enforcement background helpful. High school diploma/GED.

Ability to obtain Terminal Operator Certification Level D (TOC D)

This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.