ARIZONA STATE PARKS AND TRAILS

Address:  101 East Roper Lake Road, Safford, AZ 85546

Salary: $18.00 - $19.50 / per hour 

Grade: 16

Closing Date: March 26, 2025

Under supervision, performs a variety of work activities while providing customer service in the operation of a historic, recreational/natural resources park; interprets natural features of the area, and ensures public safety by enforcing Park rules and regulations. Individual positions may be responsible for some or all of the listed duties and/or other related duties.

Outdoor Recreation & Programmatic:
- Hosts visitors; conducts interpretive programs and may lead guided walks or hikes.
- Communicates information in response to visitor questions, direction, guidance, and concern.
- Assists with recreation infrastructure and activities.

Customer Service:
- Provides customer service by phone and in-person and respond to publics inquires about park hours, gatehouse duties, accommodations, reservations to include camping, ramadas, group use, and weddings.

Cash Handling:
- Performs cashier duties at Contact Station/Gift Shop.
- Collects and accounts for park fees and store purchases.

Public & Staff Safety:
- Promotes the safety of park visitors.
- Enforces Park rules and protects Park resources.
- Utilizes two-way radio communications system.
- Confers with local officials and law enforcement officers.
- Completes all necessary reports concerning incidents.

Maintenance:
- Maintains campgrounds, picnic areas, trails, and/or other recreational site, to include litter removal, small engine maintenance, water maintenance to include cattail cutting, hauling debris, working with and supervision of on-site inmate crews.
- Maintains all restrooms in clean, sanitary conditions. Sweep and mop floors. Restock towels, toilet paper, soap dispensers.

Other duties as assigned as related to the position.

Knowledge of:
Outdoor recreation and park management, outdoor/environmental and/or history/archaeology education. Principles and processes for providing customer service satisfaction, safety, security, sanitation, operation maintenance, and public relations procedures and practices. Park rules, department policies, facility operational standards, and emergency response procedures. First Responder Training, EMS or First Aid training or equivalent experience. Knowledge of fees and revenue functions, general office procedures and outdoor parks and recreation. May require knowledge of Arizona Revised Statutes and law enforcement techniques.

Work schedule will consist of mornings, afternoons, evenings, weekends, and holidays, which may include working in extreme heat & cold, wind and/or rain.

Skill in:
- effective communication both written and verbal, active listening. Skill in public speaking both in a lecture setting and impromptu. Skill in customer service satisfaction, critical thinking, and issue resolution techniques to deescalate upset or non-compliant visitors. Park Ranger Senior only: Skill in the development of training and education programs involving parks safety training or other related programs. May require supervisory skills relevant to supervising employees and volunteers and special assignment personnel.

Ability to:
-Work unsupervised in a constantly changing and dynamic environment. Ability to work and collaborate with coworkers to produce innovative concepts and resolve issues in a way that promotes a positive healthy workplace culture. The ability to develop, modify, maintain and manage special assigned programs, projects and or duties specific to operation of the park and the park goals. Ability to interact effectively with a wide variety of customers visiting the facility and successfully meeting their needs. Park Ranger Senior only: The ability to display non-supervisory leadership to other team members and Department personnel. May require supervisory abilities relevant to supervising employees and volunteers and special assignment personnel.

Two years of experience equivalent to a Park Ranger Specialist; OR three years of work experience in customer service, library or museum work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

- Must possess and maintain a current Arizona Driver's license appropriate to assignment.
- Some positions may require certification as an Emergency Medical Technician.
- If needed, ability to obtain certification as an Emergency Medical Technician and/or Waste/Water Management.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.