AHCCCS

Address: 801 E. Jefferson Street, Phoenix, AZ 85034

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Salary: $62,000 

Grade: 22

First Review of Resumes: March 25, 2025

Closing Date: Open until filled

OPEN TO AHCCCS EMPLOYEES ONLY

This position will require data tracking, auditing and reporting to internal and external staff and sites, utilizing multiple state platforms such as HEAplus, APEP, Cognos, PMMIS, Control D, SQL and the external-facing AHCCCS website. The position will also require skills in researching various items such as HEAplus actions, APEP functions, Build Tracker tickets, PAS Process Notification Failures and CMS MMA file rejections. This position will require the creation and facilitation of several meeting series in AIHP, Standards Updates, SWOT, Ticket Reviews and Root Cause Analysis, among others. In addition to these duties, this position will require review of division contact center functions, coordination of inquiry responses to internal and external entities and coordination of SFTP and MFT.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
• Reporting and tracking information from multiple systems and relaying the reported information to internal and external websites and shareholders.
• Research tickets and information from report summaries. Track progress of Root Cause Analysis.
• Attend meetings and conduct research to understand and establish requirements, business rules and system design components. Position is accountable in its determination to accomplish each task accurately and timely, with teamwork and partnership with other divisions and external partners to be aware of interdependencies, and ensure seamless transitions.
• Coordinate the creation of monthly update provider files and post files to the appropriate sites. Coordination of SFTP and MFT setup.
• Draft Medicaid rules for eligibility systems; Review and interpret Medicaid rules and policy.
• Lead design and policy teams related to system changes. Lead, contribute to and/or participate in training, the Arizona Management System (AMS).

Knowledge:
• Project management, operational and management analysis.
• System design concepts.
• HEAplus, PMMIS and various other systems.
• Medicaid rules and regulations.
• System testing protocol.
• Arizona Management System and standard lean practices.

Skills:
• Project management, operational and management analysis.
• System analysis and design concepts.
• Understanding and documenting system and interface functionality.
• Medicaid rules and regulations.
• Establishing policies and procedures.
• System testing protocol.
• Computer software: Word, Excel, PowerPoint, Google Suite equivalents of MS Office tools, and SharePoint.

Abilities:
• Think analytically.
• Lead groups to arrive at a consensus.
• Convey information to determine effective solutions to all levels of AHCCCS and other agencies.
• Identify and analyze organizational and/or procedural problems and create effective solutions.
• Establish and maintain effective, cooperative relationships as necessary to conduct work.

Minimum: Three or more years of program testing. A degree or relevant certification in IT, programming and/or coding may substitute for experience.

Preferred: Bachelor's degree in information systems plus experience in program testing (or equivalent experience); experience related to Health care is a plus.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.