DEPARTMENT OF CHILD SAFETY

3221 N. 16th STREET
PHOENIX, ARIZONA 85016

Salary: $38.0770 hourly/$79,200.1600 annual
Grade: 22
Closing Date: 4/15/2025

This position is responsible for managing unit supervisors and support staff, and promotes the safety and protection of children through sound decision making, and use of policy and procedures.

Directs, instructs and counsels personnel, who are supervisors, in their performance according to department and district policies pertaining to child services and personnel. Initiates and follows through on the discipline process, if necessary.

Monitors workload of units, identifies needs and available resources, identifies problem areas, and implements corrective action. Assists in developing plans to assist staff to successfully meet the performance expectations.

Completes weekly and monthly reporting documents and provides feedback and input regarding policies and procedures. Compiles and tracks data. Implements strategies to ensure department goals are met.

Monitors work in progress. Randomly reviews supervisors' evaluation of employee documentation entered into Guardian.

Resolves problems and questions presented by staff, clients, and others regarding work process, policies, procedures, organization or methods. Monitors high profile cases. Prepares critical incident reports and attends the debriefings.

Responds to customers, case participants, internal Department of Child Safety (DCS) staff, DCS Administration, mandated reporters, and the general public to address questions/concerns involving policy, procedures and issues related to specific cases.

Other duties as assigned.

Knowledge of:
Federal and state laws/statutes pertaining to child welfare programs
Contemporary concepts and practices in child welfare programs including strength-based, family-centered practices
Policies and procedures established for the Juvenile Court system
Community resources utilized in the provision of child welfare services
Needs and responses of abandoned, neglected, abused and economically-deprived children

Skilled in:
Applying the principles and practices of work management and leadership
Establishing and maintaining interpersonal relationships as applied to contacts with other governmental officials, contracted service providers, and program clients
Applying methods and techniques of conflict resolution
Applying supervisory techniques
Verbal and written communication

Ability to:
Supervise units within assigned area
Travel in state Be available after business hours and on weekends to support staff with decisions relating to child safety
Work holidays as needed
Conduct individual and group supervision that focuses on competence, skill building and improved outcomes for children and families
Identify and ensure supervisory competence in safety and risk assessments

The ideal candidate will have supervisory experience and experience in automated case management systems/Guardian, and
knowledge of Child Welfare statutes and processes, including the investigation and on-going phases of case management.

Master’s or Bachelor's Degree from an accredited college or university AND
Three (3) years of DCS Program Supervisor experience OR
One (1) year of DCS Program Supervisor (Coach) experience and/or One (1) year of OCWI Investigations Manager Experience.

Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans.

Bi-Lingual Stipend 

In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam.  Qualifying employees will receive a $500 annual stipend paid in equal increments. 

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of state employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.