Department of Education

Address:  Information Technology Division
Phoenix, AZ 85007

Salary: $77,000 - $82,500 

Grade: 24

Closing Date: 04/23/25

• The Application Support Analyst (Webmaster) is responsible for reviewing and responding to reported software issues and escalations related to the Arizona Department of Education (ADE) applications, including ADE Website, intranet and related systems.
• This role involves routine monitoring, root-cause analysis, remediation, and communication of system errors to ensure proper operation.
• Additionally, the role requires the ability to understand functional requirements and contribute to change requests, product testing, the creation of knowledge base, and user documentation for supported applications.
• This role also involves the creation of website pages, design layouts and graphics.
• Strong interpersonal, written, and oral communication skills are essential for effective collaboration with both external and internal customers across all levels and divisions of the organization.
• Occasional in-state and rare out-of-state travel is required for this position.

The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

• Support the planning and testing of new application releases, versions, and/or software patches in support of the agency.
• Works with internal and external resources to implement and maintain functioning applications.
• Timely review and respond to all help desk ticket and email requests regarding the supported ADE IT applications.
• Communicate issue resolutions to customers and ensure customer is satisfied with response.
• Contribute to user documentation, such as user guides and training material, to facilitate business operation.
• Contribute to knowledge base documentation to assist the Service Desk team personnel in Tier I issue resolution.
• Attend training and seminars to keep abreast of current industry trends.
• Participates in the development, publication, and maintenance of public website and intranet elements, embedded widgets, design layout, and graphics in support to agency's content editors, following approved standards of work and procedures.
• Prepares application usage reports, traffic analytics, and other metrics to assist with development and support implementation plans.
• Monitor system performance using existing production monitoring tools.
• Communicate with the respective IT teams to understand the status of system resolutions and keep customers informed about system issues and their resolutions.
• Other duties as assigned related to the position.

Knowledge in:
• Principles and techniques of application life cycle management
• Project management life cycle and the role of the technical specialist in a project Web programming languages, including Hyper Text Markup Language (HTML) and Cascading Style Sheets (CSS)
• Basic programming principles such as loops, conditionals, sequence, debugging, and visual app development
• Experience with Microsoft applications (SharePoint, Power Platform, others)
• Graphic design tools such as, but not limited to, Adobe Creative Suite (Photoshop and Dreamweaver)
• Familiarity with Content Accessibility Standards
• Drupal or similar Web Content Management Systems
• Experience securing websites and web applications using industry best practices
• Experience in managing websites, this can be a combination of a bachelor’s degree and/or equivalent working experience

Skills in:
• Interpersonal relationships
• Customer service
• Time management
• Speed and quality in identifying and resolving production problems
• Interpreting and understanding functional requirements
• Prioritizing workload
• Oral and written communications (sentence structure and grammar)
• Technical troubleshooting
• Report preparation
• Problem solving
• Intermediate to advanced skills in using Microsoft SharePoint, Power Platform, Outlook, Word, and Excel

Ability to:
• Operate successfully in a strong team environment
• Maintain stable performance under pressure
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
• Easily adapt to and learn new technologies
• Analytical ability, including the ability to absorb difficult and obscure concepts
• Responds promptly to customer needs taking a customer-centric approach to problem solving
• Solicits customer feedback to improve service
• Responds to requests for service and assistance
• Meet commitments.
• Deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to deescalate conflicts

Preference will be given to those applicants with two to four years of experience with Drupal or similar content management solutions.

Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Ten paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-3186 or emailing Human.Resources@azed.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.