Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!
DES is seeking an experienced and highly motivated individual to join our team as a Desktop Support Supervisor. This position supervises the DES Desktop Support staff by defining and establishing schedules; setting priorities; providing support/direction and dealing with administrative issues as needed; Trains staff on operational procedures and troubleshooting techniques; coaches team members on performance, completes employee performance evaluations and recommends pay actions; receives guidance and oversight from manager. Leads planning, organizing and coordinating complex technical activities. Manage/oversee multiple concurrent IT projects at DES offices throughout Arizona. Provides direction for a team of up to 8 IT support technicians supporting office in six regions throughout Arizona. Serve as a liaison with business management units to meet goals using strategic IT planning processes. Plan and coordinate the installation of software, hardware and data communication updates. Communicates with other IT departments including network, security, enterprise software, server and third parties to meet project objectives.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
- Supervises the DES Desktop Support staff by defining and establishing schedules; setting priorities; providing support/direction and dealing with administrative issues as needed; and receives guidance and oversight from manager
- Trains staff on operational procedures and troubleshooting techniques; request, coordinate and assist training staff, or provide systems or LAN/WAN user training; provide ongoing customer support and training. Provide support, feedback and leadership to technicians on complex IT issues to sustain agency objectives
- Coaches team members on performance, completes employee performance evaluations and recommends pay actions. Leads team meetings and trainings to keep staff updated on current technology changes occurring in the DES enterprise. Leads planning, organizing and coordinating complex technical activities
- Receives guidance and oversight from manager. Responds promptly to customer needs; takes customer-centric approach to problem solving; manages difficult or emotional client situations; champions a cohesive consistent approach to improvement in the DES organization.
• Participate in LAN Manager meetings (monthly), LEAN management processes; provide leadership for IT support for program managers throughout DES
- To prepare documents, for software and hardware related to PC Support as well as direct and support LAN team members to do the same. The Supervisor will compose the documents in a logical format using Microsoft office products. They often are required to find graphics, pictures, or illustrations to go along with the documentation. They will also be required to update documentation from time to time
- Support both internal and external customers by keeping them apprised of work efforts being conducted to resolve their issues
This ideal candidate for this position will have:
- Bachelor's degree in IT or closely related field and 4 years' experience with management and organization skills cross platform environment, or, any equivalent combination of experience and/or education from comparable knowledge
- Desired A+ Certification, Microsoft Certified Professional or higher Microsoft Certification
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact us at 480-435-0897 or OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-435-0897 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.