Member Benefits Supervisor - Tier 1 Team

Apply now Job no: 533252
Work type: Full-time
Location: PHOENIX
Categories: Administrative Support/Customer Service, Business and Financial Administration

For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, www.azasrs.gov, to learn more about the ASRS.

Member Benefits Supervisor - Tier 1 Team

Job Location:

Address:  3300 N. Central Avenue, Phoenix, Arizona 85012

Posting Details:

Grade: 22

Due to the high caliber of internal ASRS candidates, this recruitment is open only to current ASRS employees.

Posting will close Tuesday,  April 29, 2025

Job Summary:

The Financial Services Division of the Arizona State Retirement System is seeking an individual to fill the Member Benefits Tier 1 Supervisor position in its Member Benefits area..

Job Duties:
  • Oversee the work performed in the Member Benefits Tier 1 team which includes processing new retirees, survivor benefits, and refund applications.
  • Planning, scheduling, and prioritizing workload; reviewing work flow of unit, recommending and implementing procedural changes
  • Supervising, supporting, and motivating staff to ensure organizational goals are accomplished; providing opportunities for training, decision making, participation, and innovation; setting team and individual goals
  • Reading and interpreting codes, laws, and regulations and resolving technical or work procedural problems and questions
  • Compiling information for and preparing reports on activities of the work unit
  • Conducting employee performance appraisals
  • Resolving transactions regarding membership rules and estimation and distribution of benefits as applicable to individual members
  • Assisting with multidivisional work as needed
Knowledge, Skills & Abilities (KSAs):
  • At least three years’ experience banking, pension, insurance, government, or client/customer service industry.
  • Experience in establishing and maintaining strong relationships with all levels of organization
  • Strong project management skills
  • Exceptional skills in identifying/analyzing organizational and/or procedural problems and determining and implementing effective solutions
  • Ability to review work and meet deadlines with accuracy
  • Proven ability to express ideas clearly in both written and oral format
  • Experience with training and developing staff, performance reviews, and handling related employee issues
Selective Preference(s):
  • Ideal candidate will have will have 2 years of supervisor/leadership experience and a four-year college degree in business, public administration, or related field
Pre-Employment Requirements:
  • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
  • Candidates selected for hire will be subject to a background investigation to include credit and criminal history.
Benefits:

The State of Arizona offers a comprehensive benefits package that includes:

  • Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
  • Tuition/Professional Certification monetary assistance
  • A top-ranked retirement program
  • 10 paid holidays per year
  • Accrued vacation and sick days
  • An incentivized commuter club and public transportation subsidy program
  • Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
  • The opportunity to participate in deferred compensation, credit union membership, and a wellness program
  • Rewarding work that benefits the people of Arizona
  • Public Service Loan Forgiveness eligible employer
  • Free covered parking

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:
  • Candidates selected for hire are required to participate in the Arizona State Retirement System pension plan.
Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.  Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602.677.2902.  Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Advertised: US Mountain Standard Time
Applications close: US Mountain Standard Time

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