ATTORNEY GENERAL (DEPT OF LAW)

Address:  2005 N CENTRAL AVE, PHOENIX, AZ  85004

Salary: $26.44 / HOUR 

Grade: 18

Closing Date: OPEN UNTIL FILLED

The Arizona Attorney General’s Office Criminal Division / Special Investigations Section (SIS) is seeking a Duty Agent/Intake Specialist.

The position will work as a Case Agent Assistant (non certified) and will report directly to the Chief Agent as an intake specialist, tracking SIS cases and working closely with the Chief Agent on case tracking.

As a Case Agent Assistant, the position may also serve as a Duty Agent in assisting with complaints:
• Receive, evaluate, and document all incoming complaints as the first point of contact.
• Conduct interviews (telephonic, in-house personal, or via office software); research the nature and scope of the allegations
• Prepare clear, concise, grammatically correct, and detailed departmental reports to document all aspects of the complaint(s).
• Refer complaints to the appropriate department or organization
• Present incoming complaints and summary reports to the SIS Chief Special Agent.
• Utilizes various types of software and investigative tools and provides Special Agents and Assistant Attorney Generals with analytical research for skip trace, identity, and location of case-related persons.
• Assists case agents and AAG's as is appropriate within the scope and nature of the position and authorities.

The position must also:
• Provide support to other AGO employees and perform administrative tasks as needed.

This position may be eligible to work remotely up to two days a week based upon the department's business needs and continual meeting of expected performance measures.

Will serve as an intake specialist ensuring all new cases are properly put into the tracking system. Will also be responsible for reports and case updates. Conduct preliminary investigations (conduct in-house/telephonic interviews, review complaints and associated documentation, and write administrative reports).

Agent support duties; answer phone, correspondence, memos. Answer, screen and direct incoming calls and mail to the appropriate individuals or areas.

Interact with walk-in complainants and provide timely, efficient, and courteous service.

Other duties as assigned as related to the position.

KNOWLEDGE
As a Case Agent Assistant, must have knowledge and an understanding of various Arizona criminal and civil statutes; and the roles, responsibilities, and jurisdictions of various city, county, state, tribal, and federal organizations.

SKILLS
As a Case Agent Assistant, this position must have the skills to communicate effectively with people of various backgrounds and education levels using both verbal and non-verbal communication skills; conduct effective interviews; manage time and resources effectively; work effectively with team members including administrative staff, and other investigators. This position may interact with representatives of other government agencies.

ABILITIES
As a Case Agent Assistant, this position must have the ability to find, collect, preserve, and evaluate information to determine the validity of and relevance to the alleged violation(s). This position must demonstrate initiative, self-motivation, self-discipline, and determination to fully and accurately document all incoming complaints as well as the ability to maintain confidentiality concerning criminal histories and case information in the case management systems of the Attorney General’s Office.

Preference given to individuals with previous law enforcement experience and knowledge of the criminal justice system.
Must have computer proficiency and good organizational skills. The ideal candidate will have honorably served as an AZPOST certified officer within Arizona, another state, or federal agency.

• Must obtain Terminal Operator Certification (TOC) within six months of employment to run ACJIS inquiries.
• Travel is required for this position. A valid Arizona Driver’s License is required, along with consent to have your driving record run periodically.
• All Special Investigations Section Staff applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office, complete a criminal background check through State and Federal agencies, and pass a polygraph test. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Attorney General's Office offers a comprehensive benefits package to include:
Student Loan Assistance
Sick leave
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions, please feel free to contact Human Resources at (602) 542-8056 or email us at humanresources@azag.gov.

During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG’s Human Resources Office at (602) 542-8056 or via e-mail at HumanResources@azag.gov. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: (602) 542-8056, Fax: (602) 542-8000.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.