This position is responsible for complex planning, coordinating, and conducting management analysis of data and processes associated with the licensing and regulation of Long Term Care facilities through Division and Agency information systems. In collaboration with Bureau personnel and Division management analysts, this position will coordinate analysis studies; collect and analyze data to inform continuous quality improvement; prepare complex statistical and technical reports; and document standard work. This position will coordinate quality assurance/process improvement activities with a focus on improving efficiency, customer service, and quality; identify, review, and prepare recommendations for organizational and operational changes relative to management practices; and represent the Bureau Chief at meetings.
Collect and analyze data to inform continuous quality improvement; prepare complex statistical and technical reports; document standard work for the Bureau
Coordinate quality/process improvement activities with a focus on improving efficiency, customer service, and quality in all Bureau operations; identify, review, and prepare recommendations for organizational and operational changes relative to management practices.
Oversee and/or review of quality systems by tracking time frames and other quality data. Develops standard and ad hoc reports, templates, dashboards, and other performance-related metrics. Document standard work processes for the Bureau and revise as needed to stay current with the needs of the Bureau.
Other duties as assigned as related to the position (typically 5% - 10%)
Knowledge of:
-Oversee and/or review of quality systems by tracking time frames and other quality data.
-Develops standard and ad hoc reports, templates, dashboards, and other performance-related metrics.
-Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Skill in:
-Excellent organization and workload management
-Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner
-Establishing and maintaining interpersonal relationships
-Conflict resolution
-Strong computer skills which include, but are not limited to database management software programs
-Planning, organizing, and prioritizing work -Strong Attention to detail
-Providing excellent customer service
Ability to:
-Stay on task and complete assignment by deadline
-Establish and maintain working relationships with colleagues, staff, other departments and the public at large
-Demonstrate professionalism in representing the Department
-Multi-task with accuracy
-Display sound judgment
-Work as a member of a team as well as independently
-Be flexible or adaptable
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Bachelor's degree in a related field with 2 years of experience in Public Health, Environmental Health or closely related field OR 5 years experience with a general understanding of public health principles including software and data/statistical analysis may be considered in lieu of a degree.
Driver's License
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing us at virginia.hassard@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.