AHCCCS

Address: 801 E. Jefferson Street, Phoenix, AZ 85034

This position has the potential to work from a Virtual Office (VO) setting or may Telecommute based on the needs of the unit and at the discretion of leadership.

Salary: $55,000 

Grade: 21

First Review of Resumes: June 17, 2025

OPEN TO AHCCCS EMPLOYEES ONLY

This position will design, develop, and facilitate training classes and material for staff who make or support eligibility determinations; maintain a Learning Management System; prepare and publish a variety of program related correspondence regarding policies, procedures, and system updates; maintain documents and data on network drives, SharePoint, and Google; work with other outside vendors and IT staff. Statewide travel may be required.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
• Develop engaging materials for use in computer-based training modules, webinars, videos, and classrooms. Materials include lecture outlines, storyboards and guides, exercises, games, tests, surveys, guides, demonstrations, announcements or handouts and other items as necessary.
• Plan and design training curriculum for formal and informal training to be utilized by DMPS and external organizations on financial, medical and/or provider eligibility policy, procedures, and related supporting topics.
• Facilitate or coordinate virtual classes, in-person classes, and other events to support eligibility policy, procedures, and systems. Work with DMPS to standardize work processes and knowledge.
• Research, compile, and analyze data for training and division projects from sources including learning management systems, policy clarification requests, quality assurance reviews, surveys, tests, agency data, and AMS metrics. Apply results to improve training strategies and methods, AMS goals, and support systems.
• Lead, contribute to and/or participate on policy, procedure, wordsmithing, Arizona Management System (lean) and system development/enhancement teams.

Knowledge of:
• Adult learning theories and principles
• How to plan, create and facilitate computer- based and classroom training programs
• Technical writing
• Graphic design and multimedia principles
• Federal and State rules and regulations governing the Medicaid (Title XIX) and CHIP (Title XXI) programs
• Needs assessment methodology, research techniques, and data collection and analysis
• SharePoint, Excel, and Word
• Arizona Management System and lean concepts
• Eligibility related systems including Health-e-Arizona Plus, PMMIS and APEP
• Development software including Adobe Captivate, Adobe Premiere, Adobe Photoshop, and Adobe Acrobat
• Project development, organization and prioritizing

Skilled in:
• Effectively communicating by writing, speaking, and interpersonally interacting with others
• Listening and providing feedback
• Analytics: Capable of interpreting, evaluating, researching, and problem solving
• Organizing materials, thoughts, work, and assignments
• Prioritizing work
• Computer systems and applications
• Curriculum development and design techniques
• Interviewing techniques both financial and medical
• Graphic design and multimedia skills

Ability to:
• Lead, negotiate, make decisions and meet deadlines and specified goals using discretion and good judgment
• Identify and troubleshoot problems and computer issues
• Plan and conduct computer-based and classroom training programs
• Create visually engaging material
• Operate a variety of office equipment, such as computer systems and software to access, input, review, and analyze information
• Research, interpret, and evaluate

Arizona Drivers License

Minimum: Two or more years experience training adult learners as a full time trainer responsible for instruction and group/team facilitation OR two years in a Medicaid program. Bachelor's degree in visual communications, graphic design, adult learning or related field would substitute for experience.

Preferred: Bachelor's degree in visual communications, graphic design, adult learning or related field; or three years of experience in adult learning, technical writing and/ or graphic design; computer assistance; management and project development; and data or situational analysis; or 3 years of experience in a Medicaid program.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.