Address: Nf-583A, Pine, AZ 85544

Salary: $17.50 - $19.00 / per hour 

Grade: 16

Closing Date: July 6, 2025

Under general supervision of the Park Manager and Assistant Park Manager, performs a variety of work activities while providing customer service in the operation of a recreational/ natural resource park; interprets natural features of the area, and ensures public safety by enforcing Park rules and regulations. Responsibilities include but are not limited to:
- Work independently and with others.
- Provide excellent customer service to all visitors.
- Collect fees by following proper policies and procedures for cash handling and processing credit cards.
- Knowledgeable in the use of reservation software to assist customers, collect fees, and conduct compliance.
- Completes all training required for this position and any additional duties in a timely manner.
- Operates and maintains vehicles, UTV's, and equipment including hand and power tools and landscape equipment.
- Promotes public safety by educating the public on park rules and regulations.
- Lead seasonal employees and volunteers in various park projects.
- Assists in managing any emergency situation that may occur on park.
- Interpret natural features of the area and historic objects/artifacts for visitors.
- Respects, advocates, and educates the importance of preservation and cultural resources.
- Works outdoors in the summer heat and winter cold.
- This position must be able to work weekends, holidays, evenings and could possibly relocate to another state park seasonally and or permanently.
- This position will be assigned a special responsibility that will be on-going and continuous. They will be the lead person for the task, and task will be assigned based on staffing skills, and can be reassigned based on which staff is best skilled for the position.

- Special Responsibilities:
- Volunteer Coordinator
- Wedding Contact
- Retail Store Contact
- Interpretive Contact

Outdoor Recreation & Programs:
- Hosts visitors.
- Conducts interpretive programs and may lead guided walks or hikes.
- Provides information in response to visitor questions, direction, guidance, and concerns.
Customer Service:
- Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations.
- Cash Handling:
- Perform cashier duties at Contact Station/Gift Shop.
- Collect and account for fees for park admission and store purchases.
Facilities and Grounds:
- Ensure park facilities and grounds are kept up to the standards of Arizona State Parks and Trails. Public & Staff Safety:
- Promote the safety of park visitors and enforces Park rules and protect Park resources.
- Utilizes two-way radio communications system.
- Confers with local officials and law enforcement officers.
- Completes all necessary reports concerning incidents.
May lead and assist in training subordinate staff.

Knowledge of:
- Principles and processes for providing customer and personal services.
- Park rules/ regulations, fees and revenue functions.
- Techniques for display and interpretation of objects/ artifacts and general resources to visitors.
- General office procedures.
- Basic first Aid training.
- Basic custodial and grounds-keeping ability. Computer skills.
Skil in:
- Public relations and information dissemination.
- Customer service.
- Active listening.
- Critical thinking;
- Driving and operating automotive equipment.
- Basic custodial techniques.
- Oral and written communication.
- Public speaking.
- Vehicle operation skills.
- First aid and emergency response.
Ability to:
- Research of natural or historical information.
- Perform math calculations.
- Working in team and maintaining interpersonal relationships.
- Multitasking, effective communication verbally and in writing.
- Work weekends, holidays, night shifts, and outside in extreme temperatures.
- Helps maintain buildings, equipment, and grounds.
- Enforces rules and regulations.
- Ability to maintain professional demeanor in emergencies or high -stress situations.

Two years of experience equivalent to a Park Ranger Specialist; OR three years of work experience in customer service work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

- Must possess and maintain a current Arizona Driver's license appropriate to assignment.
- First Aid CPR Certified.
- Certified Interpretive Guide preferred.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

RecruitmentHR@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.


Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.