DEPARTMENT OF ECONOMIC SECURITY

DIVISION OF TECHNOLOGY SERVICES (DTS)
Address: 1400 West Washington Street, Phoenix, Arizona 85007

Salary: $71,677 to $100,744 

Grade: 27

Closing Date: July 20, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security (DES), Division of Technology Services, is seeking an experienced and highly motivated individual to join our team as a Mainframe File Transfer (MFT) Network Engineer. This position plays a critical role in maintaining and supporting enterprise-level managed file transfer systems that are essential to DES operations. The MFT Network Engineer will work closely with the Enterprise Software Team Lead to ensure the stability, security, and performance of key enterprise software systems. Primary responsibilities include the proactive management and maintenance of Tibco MFT and Global Cape EFT systems, while ensuring all implementations align with industry best practices and comply with applicable state and agency policies.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
• Configure, maintain, monitor, and update Tibco MFT, Globalscape EFT, and other enterprise software systems as required.
• Troubleshoot and resolve issues related to managed file transfer and enterprise software environments, including database connectivity, configuration errors, and user-reported incidents or service requests.
• Provide advanced support to Tier 2 technicians, developers, and production support teams by assisting with issue resolution and developing documentation for proposed solutions.
• Monitor and maintain existing MFT services, including daily log and event viewer analysis, incident identification, incident reporting, and investigation of suspicious or anomalous activity.
• Develop and maintain technical documentation, including process guides, runbooks, and operational procedures. Participate in team meetings to review, update, and streamline documentation and workflows.
• Implement infrastructure and service changes in alignment with best practices, existing security policies, and organizational standards.

Knowledge of:
• Managed file transfer software, other enterprise software, and in-house developed applications utilized in the enterprise.
• Various infrastructure technologies and in-house developed applications utilized in the enterprise.
• Installing and repairing of PC hardware and Software.
• Knowledge in evaluating and testing of emerging technologies.

Skill in:
• Advanced troubleshooting skills
• Ability to analyze existing services and identify areas for improvement
• Proficiency in analyzing performance trends and recommending necessary adjustments
• Strong customer service orientation
• Excellent interpersonal, written, and oral communication skills
• Experience developing and writing clear, technical documentation

Ability to:
• Ability to balance, prioritize, and organize multiple tasks effectively
• Strong collaboration skills; able to work across teams and organizational boundaries
• Skilled at synthesizing feedback and adjusting plans or strategies accordingly
• Proven ability to build and maintain strong relationships both internally and externally
• Expertise in advanced server design, maintenance, and repair

• Bachelor's Degree or 5 or more years of experience in identity systems administration (or equivalent experience). 3 or more years’ experience supporting managed file transfer software (Tibco MFT and/or GlobalScape EFT)

• This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

• Employees may be required to use their personal vehicle for work-related travel. A valid Arizona driver’s license, current vehicle registration, and proof of motor vehicle insurance are required. Mileage will be reimbursed in accordance with agency policy.

• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Shannon Anguiano at (480)876-0851 or email shannonanguiano@azdes.gov.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-876-0851. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.