DEPT OF REVENUE

Address: 1600 W. Monroe Street, Phoenix AZ 85007

Salary: $68,000 

Grade: 22

Closing Date: Open until filled

The Web Content Manager is responsible for creating, developing, implementing, and managing web and intranet communication strategies to raise brand awareness, inform internal and external audiences, and achieve business goals. Designs, maintains, and supports digital content on the agency’s website, intranet, and other digital materials; uses content management software (CMS) to post content and analyze user traffic and engagement; and coordinates with multiple teams to develop effective and visually appealing digital content ensuring that all digital content is consistently up-to-date and accessible to customers and ADOR staff.

This position is available for remote/hybrid work on a full-time basis within Arizona (including virtual office arrangements).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Digital Content Design

• Develops, creates, and manages engaging content that aligns with brand strategy and addresses the needs and interests of various user audiences:
• Develops, writes, posts, edits, and designs digital content for the agency website, intranet, and other digital materials using applicable publishing software and computer script languages
• Ensures all digital content is compatible with all internet browsers and mobile devices, and develops solutions if issues arise
• Coordinates with multiple teams on design and prototype of new interface

Digital Content Maintenance and Support

• Collaborates with team members to develop a content strategy that promotes internal and external user engagement; and assists in the development of strategies for communicating information in memorable, visually compelling ways
• Manages the overall visual appeal of all internal and external web sources
• Leads and oversees user interface and user experience for all digital products
• Coordinates and supports training and resources for ADOR staff
• Identifies internal and external target audiences and establishes the best method/forum to present information
• Develops and manages an editorial calendar, collaborates with the marketing and design team to ensure consistent brand messages across all channels.
• Plans and schedules content releases and publishings
• Uses SEO tactics and CMS to maximize search rankings, optimize content, and analyze user engagement and works closely with a technical team to maintain site standards.
• Uses web metrics and knowledge of digital technology to maximize search rankings, optimize content, and analyze user engagement
• Analyzes and tests links and content to ensure information is accurate, accessible, and user friendly
• Advises internal and external clients on the most effective methods for presenting content on the web

Project Coordination

• Manages and coordinates special projects as needed, working within budget and scheduling requirements, and adhering to customer/business requirements and objectives
• Coordinates with third-party developers contracted to work on special projects as needed
• Acts as liaison and mediator between program staff and technical teams to communicate and translate needs/wants for the Communications Office Unit
  

Agency Compliance

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities
• Improves website according to the Web Content Accessibility Guidelines 2.1 and the Title II of the American with Disability Act (ADA) rulings
• Actively contributes to team and individual effectiveness
• Prepares for and actively participates in 1:1 coaching with the supervisor.
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned
  

Education & Experience

• Any combination that meets the knowledge, skills, and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment
• Minimum of three years online content creation, IX/UX, web design, or front-end web development, and actively working with HTML and CSS
• Experience with Drupal
• Previous experience in XML and structured authoring

Knowledge/Understanding

• Knowledge of user experience design principles (UI/UX)
• Knowledge of visual design and accessibility
• Knowledge of digital content development and maintenance practices and principles
• Knowledge of Title II of the ADA and WCAG 2.1, Level AA
• Knowledge of website accessibility and ADA compliance

Skills

• Effective verbal, general written, and listening communication skills
• Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
• Effective interpersonal skills, demeanor and service orientation
• Proficient in the use of a PC in a Windows environment; in the use of the internet; in the use of MS Office Applications such as Word, Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
• Strong proficiency in the use of website content management platforms such as Drupal

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to work both independently and collaboratively as part of a team
• Ability to develop and manage an editorial calendar to ensure timely content; and collaborate with marketing and design teams to ensure consistent brand messages across all channels
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to learn LEAN concepts, principles and tools
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
  

• Bachelor’s Degree in the field of multimedia, digital communications, or a related field
• Previous experience in graphic design

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.