DEPARTMENT OF ECONOMIC SECURITY

Division of Technology Services
1400 West Washington Street, Phoenix, Arizona 85007

Salary: $40,496 to 56,454 

Grade: 20

Closing Date: July 15, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

DES is seeking an experienced and highly motivated individual to join our team as a PC Technician. This position remotely supports and maintains state-issued computer systems, desktops, peripherals, mobile devices, and agency approved applications. This includes (but is not limited to) software installations, network configurations, hardware connectivity, diagnostics, repair, maintenance, upgrade, and audit/tracking of state-issued equipment.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Assisting in the remote installation of new or re-purposed PC hardware, software, and peripherals agency-wide with accuracy and in a timely fashion.
• Working on multiple assigned service requests simultaneously while managing priorities and workload.
• Application installation/configuration/troubleshooting, network drive access, hardware diagnostics, performance improvement, problem resolutions, OS and local system security patching.
• Processing service requests utilizing remote support tools to troubleshooting DES computers, devices, and peripherals.
• Maintenance and updates to end-user mobile devices as needed, including but not limited to Smartphones and Tablet PCs. Protect hardware and coach end-users in proper agency Security and Responsible use policies.
• Preparing documentation pertaining to software and hardware within the scope of IT support.
• Composing documents in a logical format using industry best practices and divisional standards including graphics as necessary.

Knowledge of:
• Principles, capabilities, and operation of networked devices such as servers, PC's , network and communications devices such as workstations and network interface cards
• Desktop management and monitoring of application management, physical and software security solutions, virus protection, software distribution, and general version control
• Current and supported Operating Systems (OS) and Applications, including but not limited to Windows 10, Windows RT, MS Office Professional, O365 and network protocols TCP/IP
• Virtual Machines and Virtual Computing
• Vendor technologies, in-house developed applications and client computing hardware.

Skills In:
• Complicated integration of hardware and software components to effectively analyze, evaluate and draw logical conclusions and solve complex PC related problems
• Planning, organizing and coordinating complex technical activities
• Basic troubleshooting
• Developing and writing technical documentation

Ability to:
• Analyze system hardware and software problems and provide information to resolve the problem
• Understand the inter-workings of personal computer hardware and software
• Communicate with technical and non-technical staff
• Continually learn in an ever-changing environment
• Balance, prioritize and organize multiple tasks
• Build strong relationships inside and outside the organization

This ideal candidate for this position will have:
• Two years’ experience as a remote technician or equivalent experience.
• MCP/MCSE desired. Google Workspace and Virtual environment experience also desired.
• A+ Certification Preferred. Experience with Current/Support Operating Systems including but not limited to Windows 10 & 11 required.

• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• In-state travel is required. Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at 480-536-3791 or OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-536-3791 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.