Supervises Special Agents (sworn and non-sworn) and Financial Investigators within the Certification & Licensing Unit, assigning and managing new and renewal investigations. Tracks daily activities of unit personnel and provides support on complex cases. Handles administrative tasks to uphold Agency policies and procedures. Reviews all investigative reports, authorizing or denying State Certification, Recommendation, or Licensure for applicants. Supports the Unit Manager and Assistant Director with special projects and sensitive investigations.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
• Supervises Special Agents (sworn and non-sworn) and Financial Investigators within the Certification & Licensing Unit. Directs Special Agents and Financial Investigators through assignment, review, and evaluation of work. Resolves matters related to work procedures and policy discrepancies, develops work procedure manuals, and recommends process improvements to ensure superior service delivery to both internal and external departmental stakeholders. Monitors daily operations, offering guidance on complex cases. Performs administrative duties to ensure compliance with Agency policies and procedures. Reviews investigative reports thoroughly, making approval or denial decisions for State Certification, Recommendation, or Licensure. Supports the Unit Manager and Assistant Director on special projects and sensitive investigations, ensuring compliance with the Tribal/State Gaming Compact and Event Wagering and Fantasy Sports regulations.
• Maintains professional relationships with colleagues, staff, casino and Tribal government personnel, Event Wagering Facility employees, law enforcement agencies, and regulatory bodies. Offers investigative assistance to Tribal Gaming Offices.
Knowledge:
• Arizona Tribal-State Gaming Compact sections and Appendices.
• Arizona Revised Statutes, including Title 5 and Title 13.
• Comprehensive knowledge of the Indian Gaming law including I.G.R.A.
• Effective supervision practices.
• Evidential procedures.
• Event Wagering and Fantasy Sports standards and methods.
• Proper procedures in obtaining criminal history records information through D.P.S., F.B.I. and A.C.J.I.S.
• Confidentiality.
• Native American cultural awareness and sensitivities.
• Microsoft Office and the G-Suite/Workplace.
Skills:
• Good computer skills, excellent writing and communication skills to effectively supervise the Unit staff.
• Gathering of facts and information. Organizing, analyzing, and comprehending. Logical interpretations necessary to perform administrative and management duties.
• Independently plan, evaluate, organize, and prioritize work in relation to importance.
• Monitoring and reviewing the processing of applications for Tribal Gaming licensing, State Certifications and Event Wagering and Fantasy Sports licensing.
• Ensuring proper investigation of all applicants required to obtain a tribal license, state certification, or event wagering/fantasy sports license.
• Set goals for the Unit and for employee improvement.
• Provide guidance and expertise to Unit Special Agents, Financial Investigators, and Tribal Gaming Office staff in securing the reporting of factual data and records.
• Confers and cooperates with Special Agents, Officials, representatives of various law enforcement agencies, judicial and tribal agencies both nationally and locally.
• Team building, mentoring and resourcefulness.
Abilities:
• Work accurately and in a timely manner.
• Adapt to changing assignments and priorities.
• Respond to inquiries with tact, diplomacy, and appropriate timely information.
• Work as a team player within several divisions.
• Organize, prioritize and perform multiple tasks on a daily basis.
• Establish and maintain effective and positive working relationships with agency staff and the public.
• Follow verbal and written instructions and complete assigned tasks accurately.
• Work independently with minimal supervision.
• Communicate clearly with subordinates in order to provide guidance and expertise.
• Be organized, analytical, professional, and have the ability to problem solve.
• Display sound judgment.
• Work from home.
• Minimum 3 years supervisory experience; preferred experience in Gaming.
• Prefer bachelor's degree in Criminal Justice or related fields.
• Valid AZ Drivers License.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
The Arizona Department of Gaming offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
• To help you build a financially secure future, positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.
• If you have any questions, please feel free to contact Human Resources at HumanResources@azgaming.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.