AHCCCS

Address: 150 N. 18th Avenue Phoenix, Arizona 85007

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Salary: $62,000 

Grade: 22

FLSA Status: Exempt

First Review of Resumes: August 5, 2025

This role is pivotal in ensuring the Office of Systems Coordination (OSC) effectively manages modifications to PMMIS and MES, incorporating updates from the HEAplus and APEP systems, and communicating these changes to relevant personnel. The position involves collaborating on HEAplus and APEP requirements to develop and implement PMMIS adjustments while maintaining detailed documentation of current system challenges and identifying areas for improvement.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
• Work closely with OSC team members to determine the most efficient methods to accomplish tasks. Independently evaluate system functionality and identify opportunities for enhancement. Create and revise System Requests for HEAplus, APEP, and System Service Requests for PMMIS and other agency systems.
• Lead and participate in meetings related to new programs, business rules, and system requirements to gather information and provide technical assistance during requirement-gathering and training sessions.
• Investigate and conduct research to understand and establish requirements to resolve complex issues reported by internal and external agencies, offering accurate and actionable solutions.
• Keep up to date on system changes, policies, and procedures. Maintain standard work processes and documentation. Actively contribute to Arizona Management System initiatives within the unit, division, and agency.

Knowledge of:
• Project management, operational and management analysis
• Principles and techniques of automated information systems analysis, design, modification, and implementation as well as system processing technical language
• Program principles and logic of testing methodologies for effective system analysis, testing and the documentation of test processes
• Research methods and operational/ programmatic procedures
• Integrated Medicaid, TANF and SNAP eligibility system and processes
• PMMIS Recipient, Health Plan, Provider, and Reference subsystems
• AHCCCS Policy and Procedures related to Medicaid and CHIP eligibility, enrollment and buy-in for the acute, ALTCS, and specialty categories
• Arizona Management System and standard lean practices

Skilled in:
• Organization, complex research and detail oriented
• Technical expertise, analytics, and problem solving
• Verbal and written communication
• Interpersonal interfacing with peers and other internal and external individuals
• Report formatting and presentation
• Microsoft and/or word processing, spreadsheet and database applications and proprietary healthcare computer systems such as HEAplus, APEP, and PMMIS
• Coordination and follow through on complex problems and solutions
• Collaboration and teamwork

Ability to:
• Identify and analyze procedural problems and execute or communicate effective solutions
• Express ideas and information clearly and concisely, both orally and in writing
• Establish and maintain effective, cooperative relationships as necessary to conduct work

Minimum: Three or more years of program testing. A degree or relevant certification in IT, programming and/or coding may substitute for experience.

Preferred: Bachelor's degree in information systems plus experience in program testing (or equivalent experience); experience related to Health care is a plus.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.