ARIZONA DEPARTMENT OF GAMING

Arizona Department of Gaming
100 North 15th Avenue
Suite 202
Phoenix, Arizona 85007

Salary: $73,000-$77,000/Annually (DOE) 

Grade: 23

Closing Date: August 15, 2025

The Machine Compliance Technician Supervisor provides leadership to, and supervision of, the Machine Compliance Unit to ensure the regulations and technical standards requirements for gaming devices, progressive systems, slot accounting systems, kiosks, and/or other gaming peripherals are met and in compliance with the Arizona Tribal-State Gaming Compact and appendices. The Machine Compliance Technician Supervisor will provide training and development to the team in all areas of gaming and regulation, and will monitor and manage the team with database entry and quality assurance. Additionally, the Machine Compliance Technician Supervisor will assist and support the Machine Compliance Manager and interact with employees of the tribal gaming offices, casino operations, vendors, and the general public.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

• Manages and supervises all affairs of the Machine Compliance Unit and leads the Unit in support of the Department's mission and policies. Monitors and leads the Machine Compliance team to ensure accuracy on machine certifications and database entry. Consults with appropriate personnel regarding unit goals, objectives, accountability and delivery of services.
  
  
• Strives to promote a diverse work environment in which the Unit's employees are treated with trust and respect. Manages conflict in a way to find collaborative resolution. Takes initiative to problem solve in a team environment and make well thought out decisions for the Machine Compliance Unit as a whole.
  
  
• Cooperates with unit staff in the design, development, modification and implementation of unit projects, programs, and standard work. Develops effective monitoring and evaluation procedures for new and ongoing projects to assure conformance and integrity.
  
  
• Works closely with Tribal Gaming Offices, Gaming Facility Operators, and vendors to identify and explain potential areas of non-compliance with the Arizona Tribal-State Gaming Compact and appendices. Work in partnership with the partners and stakeholders to collaboratively find solutions to resolve any non-compliant issues.
  
  
• Must be capable of working independently on difficult assignments, gathering facts, organizing, analyzing and comprehending information to make logical interpretations necessary to perform operational duties.

Knowledge:
• Arizona Tribal-State Gaming Compact and appendices
• Independent testing laboratory technical standards.
• Mechanical functions and play aspects of gaming devices, progressives, kiosks, and dealer controlled electronic table games.
• Mechanical troubleshooting methods and techniques.
• Evaluating internal control systems.
• Techniques in reviewing and analyzing data.
• Slot accounting systems and processes.
• Gaming industry procedures and regulations.
• Casino operations and technology.
• Electronic systems and electro-mechanical systems.
• Microsoft and G-Suite (Google) software.
• People supervision procedures and techniques.
• The Arizona Management System.

Skills:
• People management and leadership.
• Data entry and quality assurance.
• Skill in working with people within tribal gaming operations, as well with tribal regulators, gaming manufacturers, distributors and vendors.
• The ability to interpret and apply Compact requirements, state statues, federal rules and regulations.
• Team building, mentoring, and resourcefulness.
• Maintaining working relationship within the gaming industry
• Training employees or department employees
• Working independently with a minimum amount of supervision and make effective judgments on the basis of partial or incomplete evidence.
• Interpersonal relationships.
• Oral and written communication.
• Work management and leadership.

Abilities:
• Detail oriented.
• Organized.
• Be an effective communicator (both written and verbal).
• Analytical.
• Professional.
• Problem solve.
• Determine applicable rules and regulations. Formulate appropriate courses of action and communicate those courses of action to decision-making authorities.
• Perform work of considerate difficulty, organize and direct activities of diverse areas of regulation.
• Work as part of a management team to effectively accomplish the section and Agency's Mission.
• Work in a smoke filled environment and be able to stand for extended periods of time.
• Travel, which may include overnight stays.
• Work from home.

• Supervisory experience for at least one (1) year and/or five (5) years of experience as a Slot Technician, Tribal Gaming Regulator, Gaming Manufacturer, and/or Information Technology Technician.
• Experience with the operation of standard gaming device testing equipment and procedures.
• High school diploma or equivalent.

• High School Diploma or equivalent.
• Valid AZ Driver's License

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The Arizona Department of Gaming offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
•Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

To help you build a financially secure future, positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions, please feel free to contact Human Resources at HumanResources@azgaming.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.