DEPARTMENT OF ECONOMIC SECURITY

Division of Child Support Services (DCSS)
Location is based upon applicant's home address to closest client facing office

Salary: $41,778.16 - $46,778.16 

Grade: 19

Closing Date:  August 14, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 3 (Program Project Specialist 2). This position is responsible for functioning as unit lead for a group of employees in the application of Child Support Program rules, regulations, policies and procedures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

- Provide training and coaching to Child Support Officers.
- Troubleshoot difficult and complex cases.
- Carry a small caseload.
- Under limited supervision, may oversee and provide team assignments.
- Assist with annual compliance reviews.
- Provide outreach, training and technical assistance as needed.
- Participates and performs related work as required.

Knowledge in:
- Leadership principles and practices;
- Office practices, rules and policies governing confidential information and privacy;
- Customer/client databases, social services case management systems or customer financial accounts;
- Various communication techniques related to customer service;
- Written and verbal communication.

Skills in:
- Case management;
- Team building;
- Interviewing techniques to obtain accurate information;
- Preparing documents;
- Monitoring and tracking automated activity;
- Handling a high volume of in-bound calls;
- Meeting established response times to resolve questions, issues and discrepancies;
- Analyzing data and accurately updating an automated case management system;
- Verbal and written communications; effective and active listening;
- Establishing and maintaining interpersonal relationships;
- Microsoft Office or Google Suite; internet and intranet.

Ability to:
- Provide effective guidance and expertise in the development and implementation of programs and projects in the area of assignment;
- Review and evaluate program activities analytically and to develop effective plans and methods for program improvement;
- Establish and maintain effective working relationships; work in a team environment with diverse groups within established guidelines;
- Learn the assignment of rights, distribution and disbursement of child support;
- Meet performance measures and competing priorities; adhere to strict state and federal timeframes;
- Stay up-to-date on the child support services automated case management system and related databases;
- Make independent decisions; work independently, effectively, and efficiently;
- Follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy;
- Effectively use electronic messages as a communication tool; understand alerts, work-lists and tracking codes.

The ideal candidate for this position will have:
- Skills in leadership; case management; investigative research and analytical ability; court order interpretation.

-This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Devon Pichon at (602) 743-1490 or dpichon@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.