Retirement Specialist Supervisor Sr

Apply now Job no: 535548
Work type: Full-time
Location: PHOENIX
Categories: Administrative Support/Customer Service

For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage, www.azasrs.gov, to learn more about the ASRS.

RETIREMENT SPECIALIST SUPERVISOR SENIOR

Job Location:

Address:  3300 N. Central Avenue, Phoenix, Arizona 85012

Posting Details:

Grade 24

Due to the high caliber of internal ASRS candidates, this opportunity is only open to current ASRS employees.

Posting closes on Monday, September 15, 2025.

Job Summary:

The Member Services & Benefits Division of the Arizona State Retirement System is seeking an individual to fill one senior, supervisory role within the Development and Appointment Program Area

Job Duties:
  • Coordinating the onboarding and training programs for all incoming Retirement Specialist (Entry) including but not limited to the training schedule, mentor training and schedules, training materials updates, and completing the feedback loop with new hires and mentors
  • Overseeing the cross-training opportunities for the Member Services Division to help ensure that processes are established and followed
  • Supervising the Development 2 Team where staff is engaged in responding to member inquiries via telephone/email/web interactions regarding membership rules and benefits
  • Planning, scheduling, and prioritizing workload; reviewing work flow of unit, recommending and implementing procedural changes
  • Supervising, supporting, and motivating staff to ensure organizational goals are accomplished; providing opportunities for training, decision making, participation, and innovation; setting team and individual goals
  • Reading and interpreting codes, laws, and regulations and resolving technical or work procedural problems and questions
  • Compiling information for and preparing reports on activities of the work unit
  • Conducting employee performance appraisals
  • Resolving transactions regarding membership rules and estimation and distribution of benefits as applicable to individual members
Knowledge, Skills & Abilities (KSAs):
  • Knowledge of call management systems, quality measures, statistics and forecasting models
  • Depth and breadth of knowledge regarding retirement benefits, refund provisions, member account maintenance, calculating pension benefits, service purchase, service audit, health insurance, and long-term disability plan
  • Proven ability to work in a high volume, fast-paced environment
  • Ability to change focus quickly and redirect resources to address changing business needs
  • Proven experience identifying/analyzing organizational and/or procedural problems, and selecting/implementing proper resolutions
  • Proven experience coaching, mentoring, and providing effective performance-based feedback
  • Proven knowledge of and ability to understand and apply federal, state and agency laws, regulations and policies
  • Proven knowledge of management and program policies, practices and procedures
  • Demonstrated strong interpersonal and oral/written communication skills
  • Proven ability to establish and maintain positive work relationships
  • Proven advanced level knowledge of various computer programs, with emphasis on Excel and Word
  • Knowledge of the principles and practices of supervision and leadership
  • Strong project management skills and ability to meet deadlines with accuracy
Selective Preference(s):
  • Ideal candidate will have 4 years of supervisor/leadership experience with ASRS and a four-year college degree in business, public administration or related field
  • Ideal candidate will have experience with hiring, training and developing staff, formal performance reviews, and handling related employee issues
Pre-Employment Requirements:
  • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
  • Candidates selected for hire will be subject to a background investigation to include credit and criminal history.
Benefits:

The State of Arizona offers a comprehensive benefits package that includes:

  • Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
  • Tuition/Professional Certification monetary assistance
  • A top-ranked retirement program
  • 10 paid holidays per year
  • Accrued vacation and sick days
  • An incentivized commuter club and public transportation subsidy program
  • Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
  • The opportunity to participate in deferred compensation, credit union membership, and a wellness program
  • Rewarding work that benefits the people of Arizona
  • Public Service Loan Forgiveness eligible employer
  • Free covered parking

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:
  • Candidates selected for hire are required to participate in the Arizona State Retirement System pension plan.
Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.  Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602.677.2902.  Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Advertised: US Mountain Standard Time
Applications close: US Mountain Standard Time

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