DEPARTMENT OF ECONOMIC SECURITY

Division of Business Services
Business Services Administration
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $84,823.02 - $154,197.68 Annually 

Grade: 29

Closing Date: September 15, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov or click on the link here to view the ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Business Services (DBS) is seeking an experienced and highly motivated individual to join our team as a Business Analysis Manager (BSA Liaison). The Business Analysis Manager (BSA Liaison) will act as the unit manager, overseeing the planning, development, testing, and implementation of business system initiatives for BSA-administered applications at DES, while also interfacing with state and federal agencies. This position will manage projects through the System Development Life Cycle (SDLC), gather requirements using Joint Application Development (JAD), and report on project status, milestones, and dependencies according to the DES Software Development Methodology (SOM). Additionally, supervise the creation of design documents and review internal designs from the Division of Technology Services, Systems and Programming (DTS S&P). Responsibilities also include overseeing acceptance testing, developing training materials, and designing database architecture for the DBF Data Warehouse used for financial and operational data. Lastly, evaluate vendor software to ensure it meets user needs.

This position may be available for remote work within Arizona (one to two days a week in the office/hoteling or based on business needs).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Manage and direct staff in the design, development, implementation, maintenance, and support of IT systems administered by BSA assign projects for their completion, monitor their work progress toward meeting established project time frames, provide directions and support as needed, and complete evaluations of their work performance as required.
  
• Facilitate meetings of business and program staff to identify and resolve problems involving payments to contracted service providers, procurement coding, payroll coding, rejected claims, reporting formats, and prioritize conflicting priorities.
  
• Conduct and attend meetings with agency personnel, including Assistant Directors, Program Administrators, and their representatives, to discuss potential new automation projects or modifications to existing systems that may resolve difficult procedural and policy issues facing the department.
  
• Monitor complex and detailed work plans and corrective action plans. Monitor system modifications, production, schedules, and enhancements. Presentation, attend meetings with executive management on system issues.
  
• Analyze and evaluate automated accounting system control in relation to generally accepted accounting principles, auditing, and IT standards.
  
• Analyze the impact of proposed federal and state regulations on the systems administered by BSA.
  
• Monitor automation contracts entered by BSA. Write issue/decision papers and reports, or review issue/decision papers and reports written by system analysts related to a variety of business issues that may impact existing IT system analysts related to a variety of business issues that may impact existing IT systems or support the need for new system development.
  

Knowledge in:

• Principles of management and project control.
  
• Broad knowledge of the areas managed within the State of Arizona, the DES system, including: budgeting, procurement, contracting, property management, accounting, finance, audit, and personnel management.
  
• Personnel policies, group facilities procedures, DES policies and procedures, state and federal regulations.
  
• Accepted accounting principles, generally accepted auditing standards, IT audit procedures, and internal controls.

Skilled in:

• A high degree of intellectual skill is needed to conceptualize and make modifications to the State of Arizona, DES system.
• Problem identification skills, analysis, and development of alternatives; oral communication skills to professionally convey information and /or instructions, and translate technical system functions into commonly used terminology for a variety of audiences.
  
• Automated information systems analysis, planning, design, modification, and implementation; mainframe and PC-based software packages.

Ability to:

• Managing complex departmental systems; time management skills that enable performance in a highly dynamic environment where priorities and deadlines may shift frequently.
  
• Manage a multidisciplinary project team, resolving conflicts, negotiating for staff and resources, and forming effective, cooperative relationships with agency personnel.
  
• Communicate effectively in writing to prepare testing and reference documentations, course books, reports, and memoranda. Strong planning skills to methodically arrange project phases and establish realistic timelines.
• Analytical skills for evaluating technical documentation and determining appropriate courses of action, as well as for identifying and resolving system problems.

The ideal candidate for this position will have:

• Three years of supervisory experience. Completion of a Bachelor’s or Master’s degree, which included at least one year of English composition, will substitute for 1 - 2 years of the experience.
• Additional courses in professional/technical writing, time management, and interpersonal skills can be obtained at the community college level, private companies, or through agency-supported programs.

• Employee shall obtain and maintain a valid Level One Fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statutes 41-1969.
  
• Bachelor’s Degree or five (5) or more years of related experience in a related discipline (or equivalent experience)
  
• This position requires driving or the use of a vehicle as an essential function of the job to conduct State business; then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
  
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Norm Pina at (480) 952-7560 or npina@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting (480) 952-7560 or npina@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.