DEPARTMENT OF ECONOMIC SECURITY

Division of Child Support Services (DCSS)
Location is Based on Closest Client-Facing Office to Successful Candidate's Arizona Residence

Salary: $34,221.00 - $41,275.52 

Grade: 18

Open Until Filled  

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Case Manager (CSS Officer 2). This position is responsible for performing the full-range of journey level child support case management duties associated with child support activities; providing services to custodial and non-custodial parents to establish paternity, establish orders, review orders for modification based on economic circumstances, and enforce orders for support.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

- Locate absent parents to collect and enforce child support obligations/payments.
- Review and analyze case files.
- Determine appropriate legal actions to be initiated; prepare and file pleadings for court actions (e.g. contempt petitions, wage assignments, etc.).
- Interview individuals who are parties to the case.
- Collect child support for distribution to the applicant or state.
- Collect pertinent documents and information; draft correspondence.
- Communicate with various judicial jurisdictions.
- Assist in on-the-job training and provide technical assistance to subordinate level staff.

Knowledge in:
- Strong understanding of case management principles and techniques.
- General working knowledge of legal documents and procedures; court and legal system processes.

Skills in:
- Excellent communication skills (both oral and written).
- Experience in maintaining and organizing a high-volume caseload.
- Proficient in computer software applications, i.e. Microsoft Office applications and Google tools.
- Proficient in automated information and case management systems.
- Use of interviewing techniques to obtain information.
- Experience collecting or recovering expenses, repayment, fees, or obligations.

Ability to:
- Learn automated systems, the Arizona Child Support Services case management system, manual and automated enforcement tools, and interfacing databases.
- Multi-task and thrive in a fast-paced, performance driven environment.
- Meet performance measures and data reliability goals.

The ideal candidate for this position will have:
- One-year experience as a Child Support Services Officer I in Arizona State Service or the equivalent in another jurisdiction. Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs) may be substituted.
- Case management; investigative research and analytical ability; court order interpretation; collections experience.

- Successfully pass background and reference check; employment is contingent upon completion of the above-
mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.