The Nurse Manager of the Compliance Department oversees compliance with public disciplinary or non-public Alternative to Discipline (“ATD”) agreements for nurses with substance use disorders, mental health conditions and/or nursing practice related concerns.
Works under the agency Associate Director exercising discretion and independent judgment within applicable law, established policies, and guidelines.
• Oversee the development and implementation of Compliance and Alternative to Discipline programs for nurses with substance use disorders or other practice issues. Collaborate with evaluators, treatment providers, employers, and nurse participants to ensure successful program completion. Monitor participant progress and compliance with program requirements. Evaluate program effectiveness and recommend improvements
• Supervise, recruit, and evaluate program staff. Provide training and ongoing education to staff on regulatory matters and best practices. Foster a positive work environment that promotes teamwork and professional growth. Resolves problems and questions presented by subordinate staff regarding work processes, policies, organization or methods. Responsible for the timeliness and quality of work products and effectiveness of the department. Establishes and maintains work standards, procedures, methods and rules for the monitoring unit. Advises agency staff regarding program components assigned to the unit and provides updates to Board members of compliance percentages and success rates of programs. Testifies on investigative/non-compliance matters during Administrative Hearings, when required
• Serve as a subject matter expert on nursing regulation and compliance for the staff, board, healthcare facilities, and educational institutions. Develop and deliver educational programs on regulatory compliance for nurses, employers, and educators. Collaborate with other state agencies, professional organizations, and stakeholders to promote safe nursing practice
• Composes stipulated agreements, memorandums and correspondence to participants and authorized third parties, including attorneys, dealing with subject matter in ways that call for considerable discretion, judgment and negotiation authority. Replies to inquiries; reads, examines and reviews reports prepared by subordinate staff, consultants or specialists; makes corrections, adjustments, raises questions and routes back to writer or approves for routing to destination. Conducts intake interviews for the Board's confidential ATD program, investigates cases, reviews evaluations and drug test results. Approves evaluators for participants under monitoring or ATD agreements
• Analyze data and trends related to compliance issues and ATD program outcomes. Develop and implement quality improvement initiatives to enhance program effectiveness. Prepare regular reports on program performance and outcomes for the board and executive leadership. Devises a timetable, schedule or agenda for achievement of work objectives, completion of projects or development of changes in work processes
• Other duties as assigned as related to the position
Knowledge:
• Legal: knowledge of Nurse Practice Act; state/federal statutes and rules relating to the practice of nursing, including administrative law and judicial procedures
• Nursing/Medical/HealthCare: Knowledge of standards of nursing practice and standards of patient care throughout the healthcare system including hospitals, managed care, home health, nursing homes, rehabilitation centers, schools, prisons and other settings
• Knowledge of federal requirements affecting the practice of nursing and the practice of nursing assistants as it relates to the delivery of healthcare
• Operational: Knowledge of human resource management and group dynamics; effective conflict resolution; principles of negotiation; delegation techniques; staffing methodologies; identifying gaps in programs to improve services; understanding/application principles of TQM
• Administrative; knowledge of the Arizona Department of Administration/Human Resources (ADOA) policies and procedures
• Knowledge of business administration, principles of leadership, management and supervision
• Knowledge of public sector systems; federal, state, county or local government entities
• Knowledge of information/data processing programs and information systems
• Leadership & managerial experience required
Skills:
• Written communication skills, including the ability to communicate the findings of an investigation in a comprehensive and succinct investigative report
• The skill to analyze and synthesize information from the database system and apply strategic planning to address areas requiring improvement
• Key skills required for the Program Administrator are above average skills in communicating complex laws/rules to licensees and public
• The program administrator must be articulate when addressing staff, nurses, board members, legislators, state and federal officials
• Administrative and organizational skills are necessary to facilitate principles to improve productivity and customer service
• Skill ensuring that staff comprehends necessary changes to maintain the operations of the investigative unit
• The skill to conduct a thorough and unbiased investigation and make appropriate recommendations
• Advanced leadership and management competencies and critical thinking/decision making
Ability:
• Performance improvement by identifying key performance indicators, establishing data collection methodology, evaluating performance data, responding to outcome measurement findings and complying with documentation requirements
• Understand Information technology (IT) and the effect of IT on patient care and delivery systems that impacts nursing and healthcare
• Facilitate change by assessing readiness for change, involve staff in change processes, communicate changes and evaluate outcomes
• Accomplish project management by establishing timelines and milestones, allocating resources and managing project plans
• Included are the abilities to make timely decisions based on sound administrative practices and available resources
• Ability to testify in administrative court as an expert witness on violations of the Nurse Practice Act
• Influence the practice of nursing regulation through participation in professional organizations
• Demonstrate above average written and oral presentation competencies
• Ability to integrate technology into investigative processes
• Implement new organizational structures and processes
• Support a culture of innovation
• Demonstrate negotiation skills
• Manage meetings effectively
Minimum:
• Bachelor's degree in Nursing
Preferred:
• Knowledge and experience with substance use and mental health disorders preferred
• Experience as an RN for a minimum of 10 years in a variety of healthcare settings
• Master Degree in Nursing
Active unencumbered RN license
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
The State of Arizona offers a comprehensive benefits package to include:
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment
• If you have any questions please feel free to contact Shawn McConnell at shawn.mcconnell@azdoa.gov for assistance