The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is looking for an experienced Quality Assurance Mental Health Lead. This position is responsible for optimizing health care delivery to the incarcerated prison population within the Arizona State Prisons. The Quality Assurance Mental Health Lead will promote a culture of continuous learning and improvement throughout ADCRR. Apply now!
-Facilitates training and provides support to staff in comprehending work expectations and processes
-Provides customer support
-Directs and supports staff in achieving quality assurance program objective
-Assess staff performance and reports findings to the Quality Assurance Director
-Facilitates team and stakeholder meetings
-Oversees vendors and operational processes pertaining to inmate healthcare across multiple prison complexes
-Support the development of monitoring guides and standard work
-Create and maintain databases, perform root cause analysis, and collaborate with Contracted Healthcare Providers and Arizona Department of -Corrections Rehabilitation and Reentry Operations to implement and sustain process improvement
-Gather, analyze and identify trends in data for presentation to various stakeholders
-Create processes to assess errors and system issues
-Support the maintenance of a reporting system for preventable adverse events and other tracking mechanisms
-Escalate concerns to the supervisory chain of command and actively participate in resolving issues
-Assist in developing a sustainable monitoring program, provide oversight to Contracted Healthcare Providers and support the implementation of ongoing quality improvement initiatives
-Ensure alignment with Arizona Department of Corrections Rehabilitation and Reentry Health Services Technical Manuals, National Commission on Correctional Healthcare Standards and Federal Court injunctions
-Support the updating and progression of the Continued Quality Improvement study development at each of the nine state prison complexes
-Attends meetings and training sessions
-Completes special projects and assignments
-Performs other duties as assigned by the Arizona Department of Corrections Medical Director
-Other duties as assigned as related to the position
-Drives on state business
Knowledge of:
-Principles and practices of mental health treatment in a correctional setting
-Quality assurance and utilization review methodology
-Basic procedure analysis and policy development
-Research and patient methodology
-Basic computer skills
-Laws, rules, regulations, policies and procedures pertaining to the assignment
Skill in:
-Assessment, research and analysis
-Interviewing
-Investigation
-Verbal and written communications
-Synthesizing and presenting information in support of project objections
-Organization
-Time management
-Decision making
Ability to:
-Evaluate the effectiveness and appropriateness of healthcare services
-Conduct research and compose responses to issues/concerns
-Compose correspondence and reports
-Maintain effective working relationships with internal and external entities
-Multi-task, make sound decisions and meet deadlines
-Work in a secured prison environment
-Travel on state business
Three (3) years experience providing mental health treatment services to incarcerated individuals
Master’s degree or higher in a mental health related field
Current Arizona License by the Arizona Board of Behavioral Health Examiner
Certified Correctional Healthcare Professional (CCHP)
Employment is contingent on the selected applicant passing a background investigation.
In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.
Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.