DEPARTMENT OF CHILD SAFETY

LEGAL SERVICES ADMIN

3003 N Central Ave Phoenix, AZ 85012

Salary: $21.4940 HRLY/$44,707.52 Salary 

Grade: 19

Closing Date: March 23, 2025

The Centralized Records Coordination Unit (CRCU) Team Lead performs daily activities with significant difficulty and complexity involving various requests for redacted records received from the public, media, court personnel, dependency requests, as well as out of state Child Protective Services (CPS) agencies and law enforcement in addition to other statutorily entitled groups. They assist staff according to current request workload and provide support to existing CRCU Records Managers in accordance with Department personnel rules and policies.

The CRCU Team Lead will conduct quality assurance reviews of staff work product, assist in the completion of research in systems regarding child maltreatment records, in addition to redacting the documents. This position will be skilled in the use of the DCS Comprehensive Child Welfare Information System (CCWIS) and Guardian and act in the role of a Super User for CRCU. Will ensure the Department provides redacted records to requesters in compliance with all applicable statutes and policies. This position will be responsible for training new staff, providing continual support to Records Management Specialists (Redactors), and completion of special projects and requests. This position will be responsible for high profile case redactions as determined by the CRCU Administrator and/or Program Administrator for Legal Services. This position will be responsible for assisting the CRCU Intake Unit with special requests, projects and duties.

This position requires the ability to work independently in order to research and identify documents relating to confidential matters. To communicate with the Attorney General's Office (AGO), court personnel and internal legal counsel with legal matters and provide communication to CRCU staff concerning said documents and what information is to be redacted and what is approved to be released. The Team Lead also needs to be able to correctly interpret subpoenas served on the unit and determine the appropriate action required. Provides leadership, mentoring, coaching and supportive supervision of staff.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Completes Quality Control (QC) reviews of all staff to ensure 98% successful completion. This will include identifying areas in need of improvement, providing managers recommendations to assist staff address these areas and maintain data on all QC reviews.
  
• Provides classroom training to new staff, and routinely reviews and updates training materials to align with rules, procedures, policies, and statutes. Provides face-to-face training to new staff until they successfully graduate from training status.
  
• Completes special projects that are assigned including, but not limited to, expedited redaction requests, data/report development, case assignments, assumption of abandoned cases, and covering vacant roles in redaction and/or intake.
  
• Conducts research, review and analysis of information subject to legal action and make recommendations to management on potential opportunities to update current practices, procedures and processes.
  
• Responsible for high profile case redactions as identified by the CRCU Administrator, DCS General Counsel, DCS Deputy Directors and/or
• Program Administrator for Legal Services.
  
• Redact routine case file requests from all units within CRCU.
  
• May oversee staff when the supervisor is unavailable.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Arizona Revised Statutes pertaining to confidentiality
  
• DCS missions, policies and organizational structure; and the terminology of Arizona's child welfare processes
  
• Redaction procedures and researching techniques
  
• Supervising, organizing, directing the maintenance and use of all records
  
• Computer hardware and software
  
• Department personnel rules and procedures
  
• Practices and procedures in supervision
  
• Process Improvement methodology
  

Skills in:

• Written and verbal communication
  
• Public Presentation and Adult Learning
  
• Problem identification, analysis and resolution
  
• Trouble shooting
  
• Conflict management
  
• Interpersonal relationship
  
• Organization
  
• Computer skills including Office software, MS Word, Outlook, Excel and Adobe Pro

Ability to:

• Apply statute and policy to varying types of records requests
  
• Review records requests to ensure requests are valid
  
• Redact documents using Adobe Pro
  
• Learn the Guardian and CPS Central Registry databases to research record availability and act as Super User for the CRCU team
  
• Utilize SharePoint and Power Business Intelligence to track data requests and due dates
  
• Direct staff according to Department personnel rules and policies
  
• Conduct Quality Control reviews
  
• Present training materials coherently and in line with adult learning theories and best practices

Associate's Degree preferred in related field such as Pubic Administration, Business, Public Policy, Social Work or Law with at least one year of experience in governmental or related private/non-profit sector work. Absent a AA or BS degree, have at least two years experience in governmental or related private/non-profit sector work redacting records.

Must be able to secure and maintain clearance from DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.   Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.